NEC P Dial Action Table, Description, Answer Tables page, Call Routing Mailbox page, Features

Dial Action Table

Dial Action Table

Description

Defines the dialing options for Automated Attendant callers.

The Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the active Answer Table, which in turn provides those dialing options to Automated Attendant callers. IntraMail provides 16 Dial Action Tables. The Dial Action Table is an integral part of the Automated Attendant. The Automated Attendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu mes- sage, and provide dialing options to callers. The block diagram below shows the default IntraMail Auto- mated Attendant configuration. There are 3 major Automated Attendant components:

■Answer Tables (page 420)

The Answer Table (8 maximum) determines how the Automated Attendant answers outside calls on each line, according to the time of the day and day of the week that the call is ringing. The Answer Table divides the time of day and day of the week into individual schedules, which in turn assign a Call Routing Mailbox to each call. When a specific schedule is not in effect, the Answer Table uses its Default Mailbox to deter- mine routing.

-By default, all lines use Answer Table 1. Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to 5:00PM.

■Call Routing Mailbox (page 450)

A Call Routing Mailbox (16 maximum) is a mailbox associated with an individual Answer Table schedule or the Default Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.

-By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to 5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.

■Dial Action Table

Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing options to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the Answer Table setup.

-By default, Call Routing Mailbox 1 uses Dial Action Table 1.

DIL to Voice Mail
	● 3112-01: Direct Termination (Day)
Master (700)	● 3112-04: Direct Termination (Night)

Lines Route to	Automated Attendant Answering (Default)
	● 3131-02: Answer Table
Answer Table 1

Features IntraMail

						Automated Attendant Answering (Default)
Lines Route		to
			● 3131-02: Answer			Table	Table
		Answer
Answer Table 1
				Schedule 1 or				● 4212: Schedule		Calls always route to Call Routing Mailbox 001
	Answer Table 1									- Schedule 1 active M-F 8:30AM-5:00PM.
					● 421x-Answer Table				-01: Default Mailbox
				Default						- Default Mailbox active all other times.

Dial Action Table 1

Dialing Options

Dial an extension number, or

0 for the operator

Dial Action Table 1

Dialing Options

All Lines

All Lines

Use Answer

Table 1

Use Answer

Table 1

To record a new Instruction

Menu

Schedule 1

Call Routing

Schedule

Calls always route to Call RoutingMessageMailbox(from001Extension

300):

or

● 4212:

Mailboxes (001)

● 422x: Routing

Mailbox 001● 4211

-01: Default Mailbox

- Schedule 1 active M-F8:30AM-5:00PM.

Default

Mailbox

- Default Mailbox active all otherV-MAILtimes+ SA. + I + 001

Built-In Automated

Attendant

Dial Action

#AG + 001

To record a new Instruction Menu

Call Routing

● 423x: Dial Action Tables Message (from Extension 300):

Mailbox 001

● 422x: Routing Mailboxes (001)

Table 1

Automated Attendant

V-MAIL + SA + I + 001

Built-In Automated Attendant

#AG + 001

Dial Action

423x:

Dial Action Tables

Which Chooses

●

And Dial Action

Call

Table 1

Routing Mailbox

001.

Table 1

Which Chooses Call

And Dial Action

Routing Mailbox 001.

Table 1

Dial an extension number, or

0 for the operator

With these

dialing options

With these

dialing options

DSX Software Manual IntraMail Features ◆ 465