Conversation Record

Description

Allows an extension user to record their active call as a message in their mailbox.

Conversation Record allows a subscriber to record their active call as a new message in their mailbox, which they can review later on. Conversation Record can be helpful when an extension user is on a call that involves a lot of detail (such as a technical discussion or extensive directions). Rather than taking notes as the call progresses, the user can record the conversation and carefully review it later on. IntraMail broadcasts a beep and a voice prompt to the callers as Conversation Record begins. After calling their mailbox, the sub- scriber can save, edit, or delete the recorded conversation.

Caution

The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone conversations or other sound activities, whether or not contemporaneous with transmission, may be ille- gal in certain circumstances under federal or state laws. Legal advice should be sought prior to imple- menting any practice that monitors or records any telephone conversation. Some federal and state laws require some form of notiﬁcation to all parties to a telephone conversation, such as using a beep tone or other notiﬁcation methods or requiring the consent of all parties to the telephone conversation, prior to monitoring or recording the telephone conversation. Some of these laws incorporate strict penalties.

Conversation Record Key for a Co-worker’s Mailbox

Your extension or DSS Console can have Conversation Record keys for co-worker’s mailboxes. While on a call, you can press the key to record your conversation directly into a co-worker’s mailbox. You can set up the key to record into any valid Subscriber Mailbox (including Group Mailboxes programmed as Subscriber Mailboxes). This could help a dispatcher, for example, that wants to record a conversation with a client right into the responsible technician’s mailbox.

Your extension can have multiple Conversation Record keys, each associated with a different mailbox.

Conditions

• None

Default Setting

• Disabled

Programming

1.Should extension be able to use Conversation Record?

1.In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.

2.If yes, in 1401-06: Conversation Record (page 629) enter Yes.

3.If no, in 1401-06: Conversation Record (page 629) enter No.

2.Optionally put a Record key on the extension or DSS Console.

You can the Record [Rec] soft key in lieu of a Record Feature Key.

1.To set up a Record key on an extension:

-In 2121-[01 to 24]: Feature Key Codes (page 758), enter 17.

-In 2121-[01 to 24]: Feature Key Data (page 758), enter the number of the extension whose conver- sation you want to record (i.e., your own or a co-worker’s).

2.To set up Record key on a DSS Console:

-In 2402-[01-60]: DSS Console Key Codes (page 801), enter 17.

-In 2402-[01-60]: DSS Console Key Data (page 801), enter the number of the extension whose con- versation you want to record (i.e., your own or a co-worker’s).

462 ◆ IntraMail Features

DSX Software Manual

P, N 1093100 specifications

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NEC N 1093100, P software manual Conversation Record Key for a Co-worker’s Mailbox

Models: P N 1093100