Centrex Transfer

Description

The Automated Attendant can transfer a caller from a Centrex line to an outside number using the features of that Centrex line.

Centrex Transfer is a Dial Action Table option that can transfer an Automated Attendant call from a Centrex line to an outside number using the features of that Centrex line. With Centrex Transfer, the Automated Attendant answers an outside call and then transfers the caller back to the telco using the same line on which the call initially rang. To set this up, assign a Dial Action Table action as a UTRF to a System Speed Dial bin (e.g., #201P). The bin should contain the complete dial string (preceded by a Flash command) required to initiate the Centrex Transfer. When the Automated Attendant answers, the caller dials the digit and IntraMail automatically routes them to the outside number.

Centrex Transfer is only available if the telephone system connects to Centrex lines that provide the features required to complete the transfer. Similar to External Transfer, Centrex Transfer allows your callers to easily reach branch ofﬁces and important off-site associates. Unlike External Transfer, Centrex Transfer requires unique telco features.

Conditions

• None

Default Setting

• Disabled

Programming

1.Set up a Dial Action Table for Centrex Transfer.

1.In 4222-01: Dial Action Table (page 891), assign a Dial Action Table (1-16) to each active Call Routing Mailbox.

2.In 4231-Digit Assignment (page 901), enter 2 to assign an available digit as a UTRF action

-The corresponding Routing option should be # followed by the System Speed Dial bin, followed by a pause. (The pause gives the system time to dial the stored number.)

-To enter a pause for the Routing option, press Feature Key 4.

-For example, to have Centrex Transfer dial System Speed Dial bin 201, enter #201P.

2.Program the System Speed Dial bin for Centrex Transfer.

1.In 1702-Assignment (System Speed Dial Assignment) (page 715) (or using the #SP User-Programmable Feature), set up the Speed Dial bin for Centrex Transfer.

-The stored number should ﬂash the Centrex line and dial the number required to initiate the transfer

-The stored number should be in the format FXXX (Flash + Number), and contain the complete dial string required to process a Centrex Transfer.

-If using1702-Assignment (System Speed Dial Assignment) to program System Speed Dial:

-Press Feature Key 1 to enter a Flash.

-Number is the number you want the system to dial into the Centrex to initiate the transfer.

-Use bin type 2 (line) or 3 (line group), not 1 (Intercom) or 4 (extend).

-If using #SP to program System Speed Dial:

-Press FLASH to enter a Flash.

-Number is the number you want the system to dial into the Centrex to initiate the transfer.

-The LINE/GRP/ICM entry should be line (1-64) or Line Group (90-98), not INTERCOM.

2.Refer to Speed Dial (page 315) for more.

460 ◆ IntraMail Features

DSX Software Manual

P, N 1093100 specifications

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NEC N 1093100, P software manual Set up a Dial Action Table for Centrex Transfer

Models: P N 1093100