IntraMail Feature Glossary

Name

Flexible Call Routing

Description

Usage

The Automated Attendant can provide outside callers with

Automated Attendant

a wide variety of dialing (routing) options. There are 3

 

components to Flexible Call Routing.

 

Answer Table

Determines how the Automated Attendant answers out- side calls on each Voice Mail port, according to the time of the day and day of the week that the call is ringing.

Call Routing Mailbox

The mailbox associated with an Answer Table that specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers.

Dial Action Table

Defines the dialing options for the Call Routing Mail- box chosen by the active Answer Table, which in turn provides those dialing options to Automated Atten- dant callers.

See Flexible Call Routing (page 487) for more.

Flexible Mailbox Numbering Plan

If the telephone system extension numbers are customized,

System

 

the IntraMail mailbox numbers can be customized to match.

 

 

• See Flexible Mailbox Numbering Plan (page 488) for

 

 

more.

 

 

 

 

Forced Unscreened Transfer

A Subscriber Mailbox can optionally convert Automated

Automated Attendant

 

Attendant Screened Transfers to Unscreened Transfers.

 

 

• See Forced Unscreened Transfer (page 489) for more.

 

 

 

 

Forwarding Calls to a Mailbox

• See Call Forward to a Mailbox in this glossary.

Voice Mail

 

 

 

Getting Recorded Help

If an extension user dials an incorrect code or forgets what

Voice Mail

 

to dial while in their mailbox, they can request help from

 

 

the IntraMail voice prompts.

 

 

• See Getting Recorded Help (page 490) for more.

 

 

 

 

Go to a Mailbox

An Automated Attendant caller can dial a digit and route

Automated Attendant

 

directly into a mailbox.

 

 

• See Go to a Mailbox (page 491) for more.

 

 

 

 

Greeting

A Subscriber Mailbox user can record up to three separate

Voice Mail

 

greetings and make any one of the three active. Caller’s to

 

 

the user’s mailbox hear the active greeting.

 

 

With Remote Greeting, an extension user can call into the

 

 

Automated Attendant, access their mailbox, and remotely

 

 

record their mailbox greeting.

 

 

• See Greeting (page 493) for more.

 

 

• Also see Auto Attendant Do Not Disturb in this glos-

 

 

sary.

 

 

 

 

Group Mailbox

A Group Mailbox is a Subscriber Mailbox shared by a

Voice Mail

 

group of co-workers.

 

 

• See Group Mailbox (page 497) for more.

 

 

 

 

Guest Mailbox

An outside party can have their own mailbox for receiving

Voice Mail

 

and sending messages.

 

 

• See Guest Mailbox (page 503) for more.

 

DSX Software Manual

IntraMail Features 405

Page 435
Image 435
NEC Name Flexible Call Routing Description, Flexible Mailbox Numbering Plan, Forced Unscreened Transfer, Greeting

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