Caller ID Logging

Description

An extension can store the caller’s name and phone number for easy review and redialing.

When caller ID is enabled, Caller ID Logging stores a record of the caller’s number and name (if provided by the telco) for each outside call that rings an extension. This allows an extension user to easily review and redial their calls. The system can log records directly to an extension or to one of 8 Caller ID Logging Groups. All the extensions in the same Logging Group share the same Caller ID records. Each extension or Logging Group can store up to 99 Caller ID records. The system stores up to 1000 Caller ID records, allo- cated among all extensions and Caller ID Logging Groups. All Caller ID records are retained when the sys- tem is powered down or reset. If a line rings more than one extension simultaneously, the system logs the call at all ringing extensions.

Caller ID Logging also provides:

❥Programmable Caller ID Callback Routing

You can set up Caller ID Callbacks (return calls) to select either a line or Line Group to redial calls allowed by the extension’s Toll Restriction. Caller ID Callback Routing can also optionally:

-Strip the area code from the number dialed.

-Strip the leading 1 from the number dialed.

-Add a leading 1 to the number dialed.

❥Soft Key Integration

Unique Caller ID soft keys provide the extension user with the capability to view all of their Caller ID records or just records for unanswered calls. Super Display telephone users can additionally view records of answered calls.

❥

Save Number to Speed Dial

While reviewing a Caller ID record, the extension user can optionally store the number and optional name directly in an Extension Speed Dial bin.

New Record for Calls on Hold and Parked Calls

The system creates a new Caller ID record for a call retrieved from Hold at an extension other than the one that initially placed it on Hold. The same is also true for Parked calls.

-A new call rings the system and creates a CID record.

-Extension 301 answers the call and places it on Hold.

-Extension 302 retrieves the call from Hold.

-The system creates another record of the call at extension 302.

❥New Record for Transferred Call

A transferred call creates a new call record each time it is transferred. For example:

-A new call rings the system and creates a CID record.

-Extension 300 answers the call and transfers it to extension 301.

-The system creates a new (answered) record for the call at extension 301.

-Extension 301 transfers the call to extension 302.

-The system creates another new (answered) record for the call at extension 302.

❥

Answered Status for Calls Answered at Analog Ports

Calls answered by keyset (digital) and single line (analog) extensions are marked as answered. Calls answered by voice mail ports are not marked as answered.

Record Created for Voice Mail Park and Page

If a call is placed in Personal Park Orbit by voice mail, the system creates a record for the call on the extension at which it is parked, and at the extension that picked up the call. (Note that there is no record created at the voice mail port.)

68 ◆ Features

DSX Software Manual

P, N 1093100 specifications

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NEC N 1093100, P software manual Caller ID Logging

Models: P N 1093100