NEC N 1093100, P Central Office Calls, Answering, Leaving a Callback, Cancelling a Callback

Callback

Other Related Features

Features

Attendant Position (page 24)

An extension user cannot leave a Callback for the attendant because the attendant’s extension is never busy.

Call Waiting / Camp-On(page 58)

If an extension user starts to leave a Callback request but doesn’t hang up, the system Camps-On instead.

Central Office Calls, Answering (page 74)

If a line is ringing an extension because of a prior Callback, and then receives a new outside call, it will start ringing for the new call. The Callback request is then queued.

Do Not Disturb (page 143)

An extension cannot leave a Callback for a busy co-worker that is also in Do Not Disturb.

Line Queuing / Line Callback (page 230)

An extension user can queue for a busy line and then hang up to turn the queue into a line Callback.

IntraMail Features

None

Operation

	Leaving a Callback	In these instructions:
		[Super Display Soft Key]
		[Keyset Soft Key]
To leave a Callback at a busy extension:
1.	Call the busy extension.
	• Listen for busy or busy/ring tone.
2.	Dial 2 and hang up.
	• Stay on the line without hanging up if you want to Camp-On instead.
3.	When the busy co-worker becomes free:
	• You hear Intercom ring.
4.	Answer the Intercom ring.
	• The system automatically places a call to your co-worker.
	• Speak to your co-worker when the call goes through.
	Cancelling a Callback	In these instructions:
		[Super Display Soft Key]
		[Keyset Soft Key]
To cancel a Callback:
1.	Do not lift the handset, do not press INTERCOM, and do not press SPEAKER.
2.	Dial # + DC (32).
	• This cancels the Callback you have left. If you have left callbacks for several extensions, this simultaneously
	cancels all your Callbacks.

62 ◆ Features DSX Software Manual