Transfer to a Mailbox, Transfer Message Handling

Transfer to a Mailbox

Description

An extension user can transfer their active call to a co-worker’s mailbox.

An extension user can transfer their active call to a co-worker’s mailbox. This lets the caller leave a personal message for the co-worker. Transfer to a Mailbox is one of the big conveniences of IntraMail since the caller can state their business and not have to call back later. It saves the caller time and cuts down on unnecessary telephone system call processing. Transfer to a Mailbox is frequently used by attendants and receptionists as well as other co-workers.

Transfer Message Handling

When the transferring extension leaves a message before hanging up (which could occur if the destination’s calls are forwarded to voice mail), the system will record two separate messages. One message will be from the transferring extension; the other from the transferred caller. Each message has the correct Caller ID assigned.

Additionally, if a caller is transferred to an extension and Voice Mail picks up, the caller will hear the entire greeting for the called extension’s mailbox. The greeting will restart as soon as the system connects the caller to the Transfer destination’s mailbox.

Conditions

• None

Default Setting

• Always enabled.

Programming

1.Set the maximum length of a message that the transferred caller can leave in a Subscriber Mailbox.

1.In 4201-02: Incoming Message Length (page 872), enter the maximum length of a message a caller can leave in a Subscriber Mailbox (1-4095seconds).

Other Related Features

Features

Call Coverage Keys (page 40)

•Pressing TRANSFER + Call Coverage Key can Transfer a call to an uninstalled extension’s mailbox (if the mailbox is enabled).

Hotline (page 207)

•Pressing a Hotline key can Transfer a call to an uninstalled extension’s mailbox (if the mailbox is enabled).

Voice Mail (page 372)

•Pressing TRANSFER + Call Coverage Key can Transfer a call to an uninstalled extension’s mailbox (if the mailbox is enabled).

•Pressing a Hotline key can also Transfer a call to an uninstalled extension’s mailbox (if the mailbox is enabled).

IntraMail Features

Auto Attendant Do Not Disturb (page 427)

When enabled, Auto Attendant Do Not Disturb automatically sends all calls from the Automated Attendant to the subscriber’s mailbox.

Screened Transfer (page 567)

Automated Attendant Screened Transfers can automatically transfer an outside caller to an extension.

Unscreened Transfer (page 587)

Automated Attendant Unscreened Transfers can automatically transfer an outside caller to an extension.

Features	IntraMail

DSX Software Manual

IntraMail Features ◆ 583

P, N 1093100 specifications

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NEC P, N 1093100 software manual Transfer to a Mailbox, Transfer Message Handling

Models: P N 1093100