Next Call Routing Mailbox

Announcement Mailbox Options

The following charts show how an Announcement Mailbox handles Automated Attendant calls.

■The first chart explains what happens when the outside call is directly answered by the Announcement Mailbox. This happens when the Answer Table uses an Announcement Mailbox for routing instead of a Call Routing Mailbox.

■The second chart explains what happens when the outside call is answered by a Call Routing Mailbox and then routed to the Announcement Mailbox. This can happen, for example, when a caller dials a digit to hear an announcement of company directions.

■See Answer Tables (page 420) for more on setting up Answer Tables.

Direct Announcement Mailbox Routing

(If the outside caller routes directly to the Announcement Mailbox)

4223-03: Next Call

4223-01: Repeat

4223-02: Hang Up

Action

Routing Mailbox

Count

After

 

 

 

 

 

Undefined

0 (No repeats)

Yes or No

• If the caller doesn’t dial, after the

 

 

 

announcement IntraMail hangs up.

 

 

 

• If the caller dials a digit during the

 

 

 

announcement, IntraMail says “That is an

 

 

 

invalid entry” and hangs up.

 

 

 

 

1-16 (valid Call

0 (No repeats)

No

• If the caller doesn’t dial, after the

Routing Mail-

 

 

announcement they route to the Next Call

box)

 

 

Routing Mailbox.

 

 

 

• If the caller dials a digit during the

 

 

 

announcement, they route to the Next Call

 

 

 

Routing Mailbox.

 

 

 

 

 

 

Yes

• If the caller doesn’t dial, after the

 

 

 

announcement IntraMail hangs up.

 

 

 

• If the caller dials a digit during the

 

 

 

announcement, they route to the Next Call

 

 

 

Routing Mailbox.

 

 

 

 

Undefined

x (x number of

Yes or No

• If caller doesn’t dial, they hear the

 

repeats)

 

announcement repeat x number of times

 

 

 

and then IntraMail hangs up.

 

 

 

• If the caller dials a digit during the

 

 

 

announcement, IntraMail says “That is an

 

 

 

invalid entry” and aborts the announce-

 

 

 

ment. The announcement repeats (if

 

 

 

allowed by the Repeat Count) and then

 

 

 

IntraMail hangs up.

 

 

 

 

1-16 (valid Call

x (x number of

No

• If caller doesn’t dial, they hear the

Routing Mail-

repeats)

 

announcement repeat x number of times

box)

 

 

and then route to the Next Call Routing

 

 

 

Mailbox.

 

 

 

• If the caller dials a digit during the

 

 

 

announcement, they route to the Next Call

 

 

 

Routing Mailbox.

 

 

 

 

 

 

Yes

• If caller doesn’t dial, they hear the

 

 

 

announcement repeat x number of times

 

 

 

and then IntraMail hangs up.

 

 

 

• If the caller dials a digit during the

 

 

 

announcement, they route to the Next Call

 

 

 

Routing Mailbox.

 

 

 

 

554 ◆ IntraMail Features

DSX Software Manual

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NEC N 1093100, P software manual Announcement Mailbox Options, Direct Announcement Mailbox Routing
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P, N 1093100 specifications

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