NEC N 1093100, P software manual Automated Attendant, Built-In

Automated Attendant, Built-In

Automated Attendant, Built-In

Description

Provides built-in call answering capability when IntraMail is not installed.

For the full-featured IntraMail Automated Attendant that automatically answers incoming calls, plays an Instruction Menu message, and provides dialing options to callers, see Automated Attendant (page 433).

The Built-In Automated Attendant gives the system call answering and routing capabilities when IntraMail is not installed. The Built-In Automated Attendant can use any of the first eight Call Routing Mailboxes (001-008) for call handling, and each of these eight Routing Mailboxes can have a 30 second Instruction Menu message (Attendant Greeting). The Routing Mailboxes must be Call Routing Mailboxes, and all other Routing Mailbox types are ignored. Additionally, the Built-In Automated Attendant provides two voice mail ports, allowing it to process two calls simultaneously.

The Built-In Automated Attendant does not provide voice mail.

Just like the full featured IntraMail Automated Attendant, the Built-In Automated Attendant can answer out- side calls on each line according to the time of the day and day of the week that the call is ringing. After answering, the Built-In Automated Attendant plays an Instruction Menu message (greeting) to the caller and provides them with dialing options. The block diagram below shows the default Built-In Automated Atten- dant configuration. There are 3 major Automated Attendant components:

❥Answer Tables (page 420)

The Answer Table (8 maximum) determines how the Automated Attendant answers outside calls on each line, according to the time of the day and day of the week that the call is ringing. The Answer Table divides the time of day and day of the week into individual schedules, which in turn assign a Call Rout- ing Mailbox to each call. When a specific schedule is not in effect, the Answer Table uses its Default Mailbox to determine routing.

-By default, all lines use Answer Table 1. Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to 5:00PM.

-All eight Answer Tables are available to the Built-In Automated Attendant.

❥Call Routing Mailbox (page 450)

A Call Routing Mailbox (16 maximum) is a mailbox associated with an individual Answer Table schedule or the Default Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.

-By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to 5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.

-Routing Mailboxes 001-008 are available to the Built-In Automated Attendant. Each Routing Mail- box must be a Call Routing Mailbox.

❥Dial Action Table (page 465)

Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing options to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the Answer Table setup. The valid Dial Action Table actions for the Built-In Automated Attendant are:

-UTRF (Unscreened Transfer)

-GOTO (Go to a Mailbox)

-Hang Up

-By default, Call Routing Mailbox 1 uses Dial Action Table 1.

-All 16 Dial Action Tables are available to the Built-In Automated Attendant.

436 ◆ IntraMail Features DSX Software Manual