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Call Coverage Keys

Call Coverage Keys

Description

Call Coverage keys allow an extension user to cover a co-worker’s calls from their own telephone.

A keyset can have Call Coverage Keys for a co-worker’s extensions, Ring Group master numbers and UCD Group master numbers. The Call Coverage Key lights when the co-worker’s extension is busy, flashes slowly when the co-worker has an incoming call, and flashes fast when the co-worker is in Do Not Disturb. The Call Coverage Key can ring immediately when a call comes into the covered extension, ring after a delay or not ring at all. In addition, the keyset user can press the Call Coverage Key to intercept their co-worker’s incom- ing call. They can also go off hook and press the Call Coverage key to call the covered extension. An exten- sion can have as many Call Coverage Keys as they have available Feature Keys on their telephone.

Call Coverage Key Busy Lamp Indications

When the key is:	The covered extension is:
Off	Idle or not installed
On	Busy
Slow Flash	Ringing
Medium Flash	Covered extension is in DND for outside
	calls (option 1).
Fast Flash	Covered extension is in DND for Intercom
	calls (option 2) or All Calls (option 3).

Call Coverage Keys will intercept the following types of calls:

❥Key Ring Calls

❥Ringing Intercom calls

❥Calls to a UCD Group master number

❥Calls ringing a Group Ring master number

❥Transferred calls

Call Coverage Keys will not intercept a call ringing the attendant’s Operator Call Key.

Call Coverage Guard Timer

The 4 second Call Coverage Guard Timer helps extensions that have the same Call Coverage key assign- ments. As soon as an extension user presses their Call Coverage key to answer a call, the key becomes unavailable for 4 seconds to all other extensions with that same key. (Users will hear reorder tone if they press their key before the 4 seconds expire.) This helps prevent users from inadvertently placing a call to the covered destination.

Conditions

• None

Default Setting

•No Call Coverage Keys assigned.

•The Call Coverage Delay Ring timer is 10 seconds.

40 ◆ Features DSX Software Manual