NEC P, N 1093100 Unscreened Transfer and Inactive Mailboxes, Unscreened Transfer Utrf Operation

Unscreened Transfer

Unscreened Transfer

Description

Similar to telephone system unscreened transfers in which the transferring party immediately extends the call.

Unscreened Transfer is an Automated Attendant option that allows callers to directly dial system exten- sions. Unscreened Transfer (and its related feature Screened Transfer) allows the IntraMail Automated Attendant to transfer outside calls to system extensions without the need for a live receptionist or operator. It is similar to telephone system unscreened transfers in which the transferring party immediately extends the call. After an Automated Attendant caller dials an extension, IntraMail transfers the call to the destina- tion and hangs up. Any recalls or additional routing are handled by the telephone system – just as with any other unscreened transfer.

Screened vs. Unscreened Transfer

Both Screened and Unscreened Transfer allow Automated Attendant callers to directly dial system exten- sions. The following summarizes the differences between these two types of Automated Attendant transfer.

❥With Unscreened Transfer, calls from the Automated Attendant ring like other transferred calls and dis- play the incoming Caller ID data (if provided by telco and enabled in programming). Screened Transfers ring like Intercom calls and do not display Caller ID until the call is answered.

❥Both Screened and Unscreened Transfers route unanswered calls to the subscriber’s greeting (recorded or default) so the caller can leave a message. However, only Screened Transfer allows the caller to dial 2 to reach the Next Call Routing Mailbox options (if programmed).

Unscreened Transfer and Inactive Mailboxes

An Unscreened Transfer will go through to the destination extension even if the destination doesn’t have an active mailbox. If the Unscreened Transfer is unanswered at the destination, the call returns to the Auto- mated Attendant.

The following table shows in detail how Unscreened Transfer operates.

Unscreened Transfer (UTRF) Operation

•Call = Call answered by the Automated Attendant.

•Extension = Extension dialed by Automated Attendant caller.

If Auto Attendant Do Not Disturb is off (see page 427 for more on this feature):

	Extension Idle	Extension Busy	Extension in DND
With Active Greeting	1. Transfers call to extension.	1. Transfers call to extension.	1. Transfers call to extension.
Recorded	-If answered, connects call	1	1
	(just like a phone system	2. If unanswered in a default	2. If unanswered in a default
		phone system, plays greet-	phone system, plays greet-
	transfer).
		ing (so caller can start	ing (so caller can start
	-If unanswered1 in a
		2	2
	default phone system,	recording)	recording).
	plays greeting (so caller
	can start recording).2
With Active Greeting	1. Transfers call to extension.	1. Transfers call to extension.	1. Transfers call to extension.
Not Recorded	-If answered, connects call	1	1
	(just like a phone system	2. If unanswered in a default	2. If unanswered in a default
		phone system, plays name	phone system, plays name
	transfer).
		(if recorded) or extension	(if recorded) or extension
	-If unanswered1 in a
		number. IntraMail then	number. IntraMail then
	default phone system,
		prompts caller to leave a	prompts caller to leave a
	plays name (if recorded)	2	2
	or extension number. Intr-	message.	message.
	aMail then prompts caller
	to leave a message.2

Features IntraMail

DSX Software Manual IntraMail Features ◆ 587