NEC N 1093100, P Call Routing Mailbox, Description, Answer Tables page, Dial Action Table page

Call Routing Mailbox

Call Routing Mailbox

Description

The mailbox associated with an Answer Table that specifies the dialing options and announcements for Automated Attendant callers.

The Call Routing Mailbox, associated with an Answer Table, specifies which dialing options (Dial Action Table) and announcements are available to Automated Attendant callers. By default, IntraMail provides 8 Call Routing Mailboxes (1-8). However, you can assign any of the 16 Routing Mailboxes as a Call Routing Mailbox. The Call Routing Mailbox is an integral part of the Automated Attendant. The Automated Atten- dant can automatically answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing options to callers. The block diagram below shows the default IntraMail Automated Attendant configuration. There are 3 major Automated Attendant components:

❥Answer Tables (page 420)

The Answer Table (8 maximum) determines how the Automated Attendant answers outside calls on each line, according to the time of the day and day of the week that the call is ringing. The Answer Table divides the time of day and day of the week into individual schedules, which in turn assign a Call Rout- ing Mailbox to each call. When a specific schedule is not in effect, the Answer Table uses its Default Mailbox to determine routing.

-By default, all lines use Answer Table 1. Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to 5:00PM.

❥Call Routing Mailbox

A Call Routing Mailbox (16 maximum) is a mailbox associated with an individual Answer Table schedule or the Default Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also provides the Instruction Menu to callers which typically greets the callers and describes the dialing options.

-By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to 5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.

❥Dial Action Table (page 465)

Once the Automated Attendant answers, the Dial Action Table (16 maximum) provides the dialing options to callers. Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the Answer Table setup.

-By default, Call Routing Mailbox 1 uses Dial Action Table 1.

DIL to Voice Mail

Master (700)

Lines Route to Answer Table 1

●3112-01: Direct Termination (Day)

●3112-04: Direct Termination (Night)

Automated Attendant Answering (Default)

●3131-02: Answer Table

	Answer Table 1
			● 421x-Answer Table
		Schedule 1 or		● 4212: Schedule			Calls always route to Call Routing Mailbox 001
		Default Mailbox		● 4211-01: Default Mailbox			- Schedule 1 active M-F 8:30AM-5:00PM.
							- Default Mailbox active all other times.
								To record a new Instruction Menu
All Lines			Call Routing
					● 422x: Routing Mailboxes		(001)	Message (from Extension 300):
			Mailbox 001					Automated Attendant
								V-MAIL + SA + I + 001
								Built-In Automated Attendant
								#AG + 001
					Dial Action	● 423x: Dial Action Tables
					Table 1

Dial Action Table 1

Dialing Options

Dial an extension number, or

0 for the operator

Use Answer	Which Chooses Call		With these
		And Dial Action
Table 1	Routing Mailbox 001.	Table 1	dialing options

450 ◆ IntraMail Features DSX Software Manual