NEC N 1093100 Answer Schedule Override, Description, Programming, Other Related Features

Answer Schedule Override

Answer Schedule Override

Description

Enables an alternate greeting and alternate dialing options for callers.

Answer Schedule Override provides alternate answering for Automated Attendant calls. When enabled, Answer Schedule Override sends calls to the specified Override Mailbox. The Override Mailbox can be an Announcement, Call Routing, or Subscriber mailbox. You can use Answer Schedule Override to provide holiday and bad weather closing announcements, for example. Enable override when you want callers to hear the special announcements; disable override to have the Automated Attendant answer normally. You can enable Answer Schedule Override from system programming or from the System Administrator Mailbox.

❥If the Override Mailbox is an Announcement Mailbox, the outside caller will hear the recorded announcement. Depending on how the Announcement Mailbox is programmed, IntraMail will then hang up, reroute the call, or provide additional dialing options.

❥If the Override Mailbox is a Call Routing Mailbox, the outside caller will hear the instruction menu and can dial any options allowed by the associated Dial Action Table.

❥If the Override Mailbox is a Subscriber Mailbox, the outside caller hears the mailbox greeting (if recorded) and can leave a message.

Conditions

• None

Default Setting

• Disabled

Programming

1.Optionally Enable Answer Schedule Override from system programming.

1.In 4211-02: Answer Schedule Override (page 880), enter Yes.

-You can also enable Answer Schedule Override from the System Administrator Mailbox. See Oper- ation below.

2.In 4211-03: Override Mailbox (page 881), enter the override mailbox number:

-Announcement Mailbox number (1-16)

-Call Routing Mailbox number (1-16)

-Ring Group Mailbox number (600-607)

-UCD Group Mailbox number (700-707)

-Subscriber Mailbox number (300-427)

-UND (Undefined - entered by dialing 0)

2.Optionally enable Answer Schedule Override from the System Administrator Mailbox.

1.See Operation below.

Other Related Features

Features

None

IntraMail Features

Announcement Mailbox (page 412)

The Override Mailbox can be an Announcement Mailbox.

Call Routing Mailbox (page 450)

The Override Mailbox can be a Call Routing Mailbox.

Subscriber Mailbox (page 574)

418 ◆ IntraMail Features DSX Software Manual