Voice Mail

Personal Answering Machine Emulation

Refer to Call Screening (page 453). You may find that Call Screening better meets your requirements.

A keyset user can have their idle extension emulate a personal answering machine. This lets voice mail screen their calls, just like their answering machine at home. If activated, the extension’s incoming calls route to the user’s Subscriber Mailbox. Once the mailbox answers, the user hears the caller’s incoming mes- sage. The keyset user can then:

Let the call go through to their mailbox.

Intercept the call before it goes to their mailbox.

Personal Answering Machine Emulation will intercept the following types of calls:

Intercom calls

Direct Inward Lines to the extension

Automated Attendant Unscreened Transfers

Automated Attendant Screened Transfers

Personal Answering Machine Emulation will not intercept a call manually transferred to an extension.

Voice Mail Overflow

Voice mail can be the overflow destination for the following types of calls (refer to the individual features for the specifics):

Direct Inward Line (page 109)

A line that directly rings an extension can overflow to voice mail.

Extension Hunting (page 154)

A line that rings an Extension Hunting group can overflow to voice mail.

Group Ring (page 189)

A line that rings a group of extensions can overflow to voice mail.

Key Ring (page 214)

A line ringing an extension’s line keys can overflow to voice mail.

Message Center Mailbox

A Message Center Mailbox is a mailbox shared by more than one extension. Any keyset that has a Message Center Key for the shared mailbox can:

Listen to the messages stored in the mailbox.

Transfer calls to the shared mailbox.

Use many other voice mail features previously available only at an extension’s individual mailbox.

A Message Center Mailbox helps co-workers that work together closely - such as members of the same Pickup Group. For example, the group supervisor can send important messages to the shared Message Cen- ter Mailbox, to which any group member can respond when time allows. Each group member’s Message Center Key flashes (green) when messages are waiting.

Interactive Soft Key Shows New Messages

The Display and Super Display Telephone interactive soft keys show the number of new messages in the user’s mailbox. For example, if a Display Telephone user has 2 new messages in their mailbox, their voice mail soft key shows: VM02. If a Super Display Telephone user has 2 new messages in their mailbox, their voice mail soft key shows V-Mail 02. The new message count resets to 00 as soon as the user calls their mail- box (regardless of whether the new messages were listened to). The message count returns when the system updates the Ring/Message lamp on the phone.

Features

DSX Software Manual

Features 373

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NEC N 1093100 software manual Personal Answering Machine Emulation, Voice Mail Overflow, Message Center Mailbox

P, N 1093100 specifications

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