NEC Line Queuing / Line Callback, Programming, Other Related Features, Callback page

Line Queuing / Line Callback

Programming

1.Should extension be able to queue for a busy line?

1.In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.

2.If yes, in 1411-01:Camp-On to Busy Lines (page 647) enter Yes.

-This option does not restrict Line Callback.

3.If no, in 1411-01:Camp-On to Busy Lines (page 647) enter No.

2.Should extension have Line Queuing Priority?

1.In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.

2.If yes, in 1411-02: Line Queue Priority (page 647) enter Yes.

3.If no, in 1411-02: Line Queue Priority (page 647) enter No.

Other Related Features

Features

Call Waiting / Camp-On(page 58)

An extension user can Camp-On to a busy co-worker then hang up to turn the Camp-On into a Callback.

Callback (page 61)

An extension user can Camp-On to a busy co-worker then hang up to turn the Camp-On into a Callback.

Central Office Calls, Answering (page 74)

If a line is ringing an extension because of a prior Callback, and it then receives a new outside call, it will start ringing for the new call. The Callback request is then queued.

Central Office Calls, Placing (page 78)

An extension user can queue for a busy line, or queue and hang up to leave a callback for a busy line.

Last Number Redial (page 219)

If all lines are busy and Last Number Redial cannot go through, the user can dial 2 a queue for a line to become free. If the user hangs up, the system converts the queue to a Line Callback.

Save Number Dialed (page 298)

If an extension user presses their Save key and hears busy, they can dial 2 to wait in line for the line to become available. The system will automatically redial the call. However, if the user hangs up to con- vert the queue to a Line Callback, the system will not redial the saved call once the line connects.

IntraMail Features

None

Features

DSX Software Manual Features ◆ 231