Voice Mail

Description

Voice mail ends the frustration and cost of missed calls, inaccurate written messages and telephone tag, freeing up the company’s receptionists and secretaries for more production work.

The system is fully compatible with IntraMail, UltraMail, and NVM-Series Voice Mail with Automated Attendant Systems. These systems provide telephone users with comprehensive voice mail and Automated Attendant features. Automated Attendant automatically answers the system’s incoming calls. After listening to a customized message, an outside caller can dial a system extension or use voice mail. When installing voice mail, refer to the documentation provided with your voice mail system for the speciﬁcs.

Integrated voice mail enhances the telephone system with the following features:

Call Forwarding to Voice Mail

An extension user can forward their calls to voice mail. Once forwarded, calls to the extension connect to that extension’s mailbox. The caller can leave a message in the mailbox instead of calling back later. For- warding can occur for all calls immediately, for unanswered calls or when the extension is busy, or just for unanswered calls.

Leaving a Message

Voice mail lets a keyset extension user easily leave a message at an extension that is unanswered, busy, or in Do Not Disturb. The caller just presses V-MAILto leave a message in the called extension’s mailbox. There is no need to call back later.

Transferring to Voice Mail

By using Transfer to Voice Mail, an extension user can Transfer a call to the user’s own or a co-worker’s mailbox. After the Transfer goes through, the caller can leave a message in the mailbox. The caller will hear the entire mailbox greeting after the Transfer goes through.

Conversation Record

While on a call, an extension user can have voice mail record the conversation. The keyset user just presses their Record key. Once recorded, the voice mail stores the conversation as a new message in the user’s mail- box. After calling their mailbox, a user can save, edit or delete the recorded conversation. The ability to use Conversation Record is controlled by an extension’s Class of Service.

Caution

The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone conversations or other sound activities, whether or not contemporaneous with transmission, may be ille- gal in certain circumstances under federal or state laws. Legal advice should be sought prior to imple- menting any practice that monitors or records any telephone conversation. Some federal and state laws require some form of notiﬁcation to all parties to a telephone conversation, such as using a beep tone or other notiﬁcation methods or requiring the consent of all parties to the telephone conversation, prior to monitoring or recording the telephone conversation.Some of these laws incorporate strict penalties.

Conversation Record Key for a Co-worker’s Mailbox

An extension user can have a Record key for a co-worker’s mailbox. While on a call, the user can press the key to record their conversation directly into the co-worker’s mailbox. The user can set up the Record key to record into any valid Subscriber Mailbox (including IntraMail Group Mailboxes and Master Mailboxes pro- grammed as Subscriber Mailboxes). This could help a dispatcher, for example, that wants to record a conver- sation with a client right into the responsible technician’s mailbox.

An extension can have multiple Record keys, each associated with a different mailbox. In addition, setting up a Record key for a co-worker’s mailbox is also available on DSS Consoles.

372 ◆ Features

DSX Software Manual

P, N 1093100 specifications

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NEC N 1093100, P software manual Voice Mail

Models: P N 1093100