Application Examples, Default Automated Attendant Answering

Application Examples

Examples of Some Common Applications

The examples below show some common applications. The chart in the beginning of each example shows:

❥How the relevant programmable options work by default.

❥The Application Summary, which provides the basic steps you need to take to set up the application.

Following the chart are the step-by-step instructions for setting up the application.

Example 1: Set Up Separate Day and Night Greetings

Default Automated Attendant Answering

•All lines answered by the Automated Attendant route to Answer Table 1.

•Answer Table 1 uses Schedule 1 to answer calls from 8:30 AM -5:00 PM Monday through Friday with Call Rout- ing Mailbox 1.

•The Default Mailbox for Answer Table 1 picks up Automated Attendant calls at all other times. The Default Mail- box for Answer Table 1 is also Call Routing Mailbox 1.

•The greeting that plays to outside callers is the Instruction Menu for the Call Routing Mailbox that answers the call.

•Since Schedule 1 and the Default Mailbox both use Call Routing Mailbox 1, the Automated Attendant answers all calls the same way day and night, with the Instruction Menu for Call Routing Mailbox 1.

Application Summary

■Change the Default Mailbox from Call Routing Mailbox 1 to 8.

■Record a night Instruction Menu for Call Routing Mailbox 8.

1.Change the Default Mailbox to Call Routing Mailbox 8.

1.In 4211-01: Default Mailbox (page 880), change the Default Mailbox assignment to 8.

2.See Answer Tables (page 420) for more.

2.Record the daytime and night Instruction Menus.

1.At extension 300, press V-MAIL.

2.For IntraMail Automated Attendant

-Dial SA (72) + I (4).

For Built-In Automated Attendant

-Dial #AG (#24).

3.Dial 001 (for Call Routing Mailbox 1) + R (7).

4.Record the daytime Instruction Menu message + # twice.

5.Dial I (4).

6.Dial 008 (for Call Routing Mailbox 8) + R (7).

7.Record the night Instruction Menu message + # + hang up.

-See Instruction Menu (page 507) for more.

Features	IntraMail

DSX Software Manual

IntraMail Features ◆ 399

P, N 1093100 specifications

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NEC P, N 1093100 Application Examples, Default Automated Attendant Answering, Application Summary

Models: P N 1093100