Extension Hunting

Extension Hunting

Description

Automatically route calls to co-workers that work closely together.

Extension Hunting routes calls to a predefined group of hunt group member extensions. A call rings in sequence through the hunt group until answered at a member extension. Extension Hunting is helpful, for example, for a group of co-workers that share responsibility for answering calls. Each call cycles through the group until an available member picks it up.

There are three types of Extension Hunting:

❥Circular Hunting

❥Terminal Hunting

❥Uniform Call Distribution (UCD) Hunting

Circular Hunting

A Circular Hunting group consists of a group of extensions programmed into a Circular Hunting list. A call unanswered at a member extension rings the next extension in the programmed list. If unanswered, the call will continue to cycle through the hunt group. Depending on the hunt type (see below), Circular Hunting will occur for transferred outside calls, DILs to a hunt group member, and ringing Intercom calls. Hunting does not occur for Key Ring and Ring Group calls.

There are four types of Circular Hunting:

❥Ring No Answer Outside Calls (Option 1)

Hunting will occur for unanswered outside calls. Hunting will not occur for unanswered ringing Inter- com calls or while the member extension is busy.

❥Busy/Ring No Answer Outside Calls (Option 2)

Hunting will occur for unanswered outside calls and for outside calls to the member extension while it is busy. Hunting will not occur for ringing Intercom calls.

❥Busy/Ring No Answer All Calls (Option 3)

Hunting will occur for unanswered outside and ringing Intercom calls, and for outside and ringing Inter- com calls to the member extension while it is busy.

❥Busy Outside Calls (Option 4)

Hunting will occur for outside calls to the member extension while it is busy. Hunting will not occur for unanswered outside and ringing Intercom calls.

Overview of Circular Hunting

When setting up Circular Hunting, do not program the last extension in the group to hunt back to the first. Instead, program the last extension to hunt to the second extension in the group.

•To achieve Circular Hunting, send calls to the first extension in the group.

•See Setting Up Circular Hunting (page 157) for more on programming Circular Hunting.

Programmed Hunt Order

302 -> 303 -> 304 -> 305 -> 302

•Send call to extension 302.

•Hunting will not proceed past extension 305. If the call is unanswered at 305, it follows normal recall/ routing programming.

•For example, a transferred call will recall the transferring extension and, if still unanswered, go to Key Ring.

Programmed Hunt Order

302 -> 303 -> 304 -> 305 -> 303

•Send call to extension 302.

•Hunting will circulate normally, excluding extension 302.

154 ◆ Features

DSX Software Manual

Page 183 Page 185
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NEC N 1093100, P software manual Extension Hunting, Overview of Circular Hunting, 302 303 304 305
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P, N 1093100 specifications

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