Outside Call on Hold at Hunt Group Member, Group Mailbox

Extension Hunting

Outside Call on Hold at Hunt Group Member

Busy/Ring No Answer All Calls (Type 3)

Circular and Terminal Hunting

Hunt group member puts outside call on Hold.

1603-02: Hold Recall Timer

(page 675)

1601-01: Line No Answer Timer

(page 669)

If not picked up, outside call recalls the extension that put it on Hold after the Hold Recall time.

The call then rings the extension that put it on Hold for the Line No Answer time.

Features

If still unanswered, call diverts to Key Ring.

Other Related Features

Features

Call Coverage Keys (page 40)

A keyset can have a Call Coverage key for a UCD Group master number. The key will ring if a call comes into the group while all members are busy.

Call Forwarding (page 44)

•If a member of a Circular or Terminal Hunting group forwards their calls, hunting will follow Call Forwarding.

•Calls to a UCD Group will not follow Call Forwarding at a group member’s extension. However, calls directed to the group member’s extension (such as DILs and transferred calls) will follow the Call For- warding set up at the extension.

Direct Inward Line (page 109)

DILs to a Circular or Terminal Hunting group member initiate hunting. In addition, DILs to a UCD Group master number ring the UCD Group directly. To put DILs to a UCD Group master number into the night mode, press a uniquely programmed UCD Master Night key. See Night Service / Night Ring (page 252) for more.

Directory Dialing (page 131)

Intercom Directory Dialing will show UCD Group names.

Do Not Disturb (page 143)

Placing an agent in DND temporarily removes it from the UCD Group.

Flexible Numbering Plan (page 179)

UCD Hunting group master numbers cannot be in the extension number range. By default, the sys- tems uses codes beginning with 0 for operator access and 9 for line/line group access.

Group Mailbox (page 497)

If a call into a UCD Group overﬂows to voice mail, it is picked up by the UCD Group Mailbox.

Group Ring (page 189)

Group Ring calls do not activate hunting.

Intercom (page 211)

Voice-announced Intercom calls do not initiate hunting.

Music on Hold (page 246)

If Music on Hold is enabled for transferred calls, a caller transferred to a busy UCD Group hears MOH.

DSX Software Manual

Features ◆ 163

P, N 1093100 specifications

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NEC Outside Call on Hold at Hunt Group Member, Flexible Numbering Plan, Group Mailbox

Models: P N 1093100