Voice Mail Overflow

Voice Mail Overflow

Description

Insures that IntraMail will pick up calls that don’t go through.

The telephone system can automatically reroute unanswered outside calls to the IntraMail Automated Atten- dant. Voice Mail Overflow ensures that IntraMail will pick up calls that don’t go through. This allows callers to leave a message rather than having to call back later. Voice Mail can be the overflow destination for the following types of unanswered calls:

❥Key Ring Overflow

A line ringing an extension’s line keys can overflow to the IntraMail Automated Attendant.

❥UCD Group Overflow

A line that rings UCD Hunting group can overflow to the group’s mailbox. See Group Mailbox (page 497) for more.

❥Ring Group Overflow

A line transferred by an extension or the Automated Attendant (UTRF or STRF) to a Ring Group can overflow to the group’s mailbox. See Group Mailbox (page 497) for more.

❥Direct Inward Line (DIL) Overflow

A line that directly rings an extension or can overflow to that extension’s mailbox if not answered.

❥Ring Group Direct Inward Line (DIL) Overflow

A Direct Inward Line (DIL) to the Ring Group master number can overflow to the group’s mailbox. See Group Mailbox (page 497) for more.

Conditions

• None

Default Setting

• Disabled

Programming

Setting Up Key Ring Overflow

1.To set up Key Ring overflow during the day:

1.In 3112-01: Direct Termination in the Day (page 819), press CLEAR to make the line a Key Ring line during the day and at night.

2.In 3112-02: Enable Day Overflow (page 819), enter Yes to activate overflow during the day.

3.In 3112-03: Day Overflow Destination (page 820), enter the IntraMail master number (700).

2.To set up Key Ring overflow at night:

1.In 3112-04: Direct Termination at Night (page 820), press CLEAR to make the line a Key Ring line at night.

2.In 3112-05: Enable Night Overflow (page 820), enter Yes to activate overflow at night

3.In 3112-06: Night Overflow Destination (page 821), enter the IntraMail master number (700).

3.Set the overflow time (the interval calls will Key Ring before overflow occurs).

1.In 1601-01: Line No Answer Timer (page 669), adjust the interval as required.

-A Key Ring call will overflow to the IntraMail Automated Attendant if not answered after this interval.

590 ◆ IntraMail Features

DSX Software Manual

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NEC N 1093100, P software manual Voice Mail Overflow, Setting Up Key Ring Overflow, To set up Key Ring overflow during the day
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P, N 1093100 specifications

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