3Com S330 manual Access by Analog Modem, Access by Digital Modem, 408 654, 408 727

206APPENDIX A: TECHNICAL SUPPORT

3Com Bulletin Board The 3Com BBS contains patches, software, and drivers for 3Com products. This Service service is available through analog modem or digital modem (ISDN) 24 hours a

day, 7 days a week.

Access by Analog Modem

To reach the service by modem, set your modem to 8 data bits, no parity, and

1 stop bit. Call the telephone number nearest you:

Country	Data Rate	Telephone Number
Australia	Up to 14,400 bps	61 2 9955 2073
Brazil	Up to 14,400 bps	55 11 5181 9666
France	Up to 14,400 bps	33 1 6986 6954
Germany	Up to 28,800 bps	4989 62732 188
Hong Kong	Up to 14,400 bps	852 2537 5601
Italy	Up to 14,400 bps	39 2 27300680

Country	Data Rate	Telephone Number
Japan	Up to 14,400 bps	81 3 3345 7266
Mexico	Up to 28,800 bps	52 5 520 7835
P.R. of China	Up to 14,400 bps	86 10 684 92351
Taiwan, R.O.C.	Up to 14,400 bps	886 2 377 5840
U.K.	Up to 28,800 bps	44 1442 438278
U.S.A.	Up to 28,800 bps	1 408 980 8204

Access by Digital Modem

ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to

56 Kbps. To access the 3Com BBS using ISDN, use the following number:

1 408 654 2703

3ComFacts Automated The 3ComFacts automated fax service provides technical articles, diagrams, and Fax Service troubleshooting instructions on 3Com products 24 hours a day, 7 days a week.

Call 3ComFacts using your Touch-Tone telephone:

1 408 727 7021

Support from Your If additional assistance is required, contact your network supplier. Many suppliers

Network Supplier are authorized 3Com service partners who are qualified to provide a variety of services, including network planning, installation, hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the following information ready:

■Product model name, part number, and serial number

■A list of system hardware and software, including revision levels

■Diagnostic error messages

■Details about recent configuration changes, if applicable

If you are unable to contact your network supplier, see the following section on how to contact 3Com.