General Troubleshooting
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G) Legacy KVM port switching does not occur..
1.Check the cable connectivity from the
2.Confirm that from the local console (using the KVM switch hot key), you can switch between the KVM ports.
3.Confirm that the KVM switch selection on the OmniView IP 5000HQ matches the KVM switch
K)I am unable to see the OmniView IP 5000HQ web interface without error messages appearing..
For added security, a SafeNet Sentinel security key is connected internally to a USB port of OmniView IP 5000HQ Manager.
If the key is disconnected during operation of the system, users are unable to log in and an error message appears.
Users that were logged in before the key was disconnected are unaffected by the key being disconnected.
H) Cannot log in to the OmniView IP 5000HQ..
1.If the OmniView IP 5000HQ is configured to work with LDAP server (Windows 2003 Server Active Directory) authentication, ensure that connection between the OmniView IP 5000HQ and Active Directory is working properly.
2.Restore the unit to factory default settings. Log in with the admin/ SMBremote account and then restore the OmniView IP 5000HQ database backup.
J)All devices display Alarm mode after a firmware upgrade of the OmniView IP 5000HQ Manager..
Restart the OmniView IP 5000HQ Manager. After the upgrade, the OmniView IP 5000HQ had not completed the restart process.
To allow access, reconnect the SafeNet Sentinel security key and restart the OmniView IP 5000HQ Manager.
OmniView IP 5000 HQ | 99 |
