General Troubleshooting | Belkin 5000HQ specs

General Troubleshooting

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G) Legacy KVM port switching does not occur..

1.Check the cable connectivity from the KVM-over-IP device to the KVM switch.

2.Confirm that from the local console (using the KVM switch hot key), you can switch between the KVM ports.

3.Confirm that the KVM switch selection on the OmniView IP 5000HQ matches the KVM switch hot-key definition.

K)I am unable to see the OmniView IP 5000HQ web interface without error messages appearing..

For added security, a SafeNet Sentinel security key is connected internally to a USB port of OmniView IP 5000HQ Manager.

If the key is disconnected during operation of the system, users are unable to log in and an error message appears.

Users that were logged in before the key was disconnected are unaffected by the key being disconnected.

H) Cannot log in to the OmniView IP 5000HQ..

1.If the OmniView IP 5000HQ is configured to work with LDAP server (Windows 2003 Server Active Directory) authentication, ensure that connection between the OmniView IP 5000HQ and Active Directory is working properly.

2.Restore the unit to factory default settings. Log in with the admin/ SMBremote account and then restore the OmniView IP 5000HQ database backup.

J)All devices display Alarm mode after a firmware upgrade of the OmniView IP 5000HQ Manager..

Restart the OmniView IP 5000HQ Manager. After the upgrade, the OmniView IP 5000HQ had not completed the restart process.

To allow access, reconnect the SafeNet Sentinel security key and restart the OmniView IP 5000HQ Manager.

OmniView IP 5000 HQ

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Belkin General Troubleshooting, Legacy KVM port switching does not occur, Cannot log in to the OmniView IP 5000HQ

Contents

OmniViewIP* 5000HQ Table of Contents Configuring Access Services Introduction Configuring Access Services for Individual TargetsSettings Applications Settings Attached Devices Accessing. Targets Administrator Unit Maintenance Accessing the System as a User Introduction Key features Introduction Pointer tab Pre-Installation Guidelines Access Services details Pre-Installation GuidelinesAdding user-defined Access Services Figure below shows a typical OmniView IP 5000HQ application Understanding the System An Overview Forming users into groups Understanding the System An OverviewCreating targets Associating a user group with a target set Forming targets into sets Same user in different groups Access Services Understanding the System An Overview Enabling HQ for OmniView IP 5XXXG series Setting Up the System Changing the OmniView IP 5000HQ Manager network parameters Setting Up the SystemConnecting the OmniView IP 5000HQ Manager OmniView IP 5000HQ Manager’s default IP address Devices Displaying the OmniView IP 5000HQ Web Interface Menu section Displaying the OmniView IP 5000HQ Web Interface Users Creating Users General tab Creating Users Removing users from a group User Group tab New User Access Permissions tab Access Permissions tab Deleting a user Saving a user Creating a New User Group Members tab Creating a user group Creating New Users Access Permissions tab Allowed Services tab Deleting a user group Saving the new group List of existing targets in the system Configuring Targets Access Services tab Configuring TargetsDefault Access Service On the New Target page, click Assignment is removed PDU tab Assigning power outlet to target Click and the outlet number will appear Current Target Sets tab Target Sets tab Deleting targets Saving the targetCreating a target set Current Target sets in the system Saving the target set Deleting a target set Deleting a target set Devices ManagementStatus 10 11 12 13 14 15 16 17 Other Devices Other Devices PDU Management Following commands can be performed from the HQ interface Current console servers in the system Other Devices Console Server Adding new console servers Serial tab Advanced button Configuring the KVM IP devices in the OmniView IP 5000HQ Medium PerformanceHigh Low KVM Ports tab Configuring KVM over IP KVM Ports tab KVM-over-IP Device Network tab Network tab Deleting KVM-over-IP devices Saving the KVM-over-IP device configuration changesDevice discovery Settings Access Services Settings Applications Belkin OmniView IP KVM Settings Applications Account policy Account policy Account blocking Password policyStrict policy password Standard policy password OmniView IP 5000HQ in external authentication Ldap mode External authentication LdapDNS setting in Ldap mode Importing users Ldap settings Synchronization Synchronization does two things Users must be members of groups in order to be shown Global settings Operating OmniView IP 5000HQ in external authentication mode Items Per Default power commandOmniView IP 5000HQ session idle time-out Set mouse and performance from KVM/IP session 10..1 PDU Settings Attached DevicesUploading a new PDU model KVM switches Settings Attached Devices Console server Uploading a new KVM switch Uploading a new serial console model Access Services default values Configuring Access Services IntroductionGeneral note about application paths Belkin Serial Console Server Configuring Access Services Introduction 11..1..4 ILO 11..1..3 Web ILO Web mode Web mode 11..1..5 RDP Login MethodWeb mode default RDP Client mode 11..1..6 SSH RDP RDP Client mode 11..1..7 VNC VNC VNC Client mode Description Description of the Access Service VNC Telnet VMware Server VMware Server New Service New Access Services Configuring Access Services Introduction Targets Configuring Access Services for Individual Targets Single Port Console Server Configuring Access Services for Individual Targets 12..1..3 ILO 12..1..2 Web Web mode 12..1..4 RDP RDP Web mode 12..1..5 SSH VNC VNC Client 12..1..6 VNC Web mode Telnet VMware Server Name column Accessing Targets AdministratorAccess page columns Power management column Status column Accessing Targets AdministratorMore Access Services column Accessing a target via KVM-over-IP remote session Taking over a busy remote session Choose to take over or view only or cancelSwitching to a different server Not default Access Service Exiting the OmniView IP 5000HQ system Power column Accessing the System as a User Connecting to a target Accessing the System as a User Change Password window Accessing a KVM-over-IP Device Directly Backup Maintenance of the System Backup elements Maintenance of the SystemRestoring database backup Restoring OmniView IP 5000HQ to factory default settings Restore SettingsResetting OmniView IP 5000HQ configuration Firmware upgrade Firmware upgrade Upgrading the KVM-over-IP device firmware Configuring the secondary unit Connecting the secondary unit to the networkReplication 16. ..4 Promoting a secondary unit to a standalone unit Configuring the primary unit Reconfiguring the primary and secondary units Redoing the secondary and primary unit configuration Primary unit and secondary unit troubleshootingChecking the secondary unit Event Log Event log Drop-down search menus Access, System, or Configuration tabs Date & Time tab Unit Maintenance Power Control tab Unit Maintenance About About General Troubleshooting Legacy KVM port switching does not occur General TroubleshootingCannot log in to the OmniView IP 5000HQ Dimensions Technical Specifications Weee compliance Technical Specifications CE Declaration of Conformity InformationFCC Statement F1DP101C Information 104 How state law relates to the warranty Belkin International, Inc Belkin B..V