Diagnostics | Blue Coat Systems SGOS Version 5.2.2 guide

Volume 9: Managing the Blue Coat SG Appliance

Restore-Defaults	34
Factory-Defaults	35
Keep-Console	35
Clearing the DNS Cache	36
Clearing the Object Cache	36
Clearing the Byte Cache	37
Troubleshooting Tip	37
Clearing Trend Statistics	37
Upgrading the SG Appliance	37
The SG Appliance 5.x Version Upgrade	38
Troubleshooting Tip	40
Managing SG Appliance Systems	40
Setting the Default Boot System	41
Locking and Unlocking SG Appliance Systems	42
Replacing an SG Appliance System	42
Deleting an SG Appliance System	43
Disk Reinitialization	43
Multi-Disk SG Appliances	43
Single-Disk SG Appliance	44
Deleting Objects from the SG Appliance	44
Chapter 4: Diagnostics
Diagnostic Reporting (Service Information)	46
Sending Service Information Automatically	46
Managing the Bandwidth for Service Information	47
Configure Service Information Settings	48
Creating and Editing Snapshot Jobs	50
Packet Capturing (the Job Utility)	52
PCAP File Name Format	52
Common PCAP Filter Expressions	52
Configuring Packet Capturing	53
Core Image Restart Options	57
Diagnostic Reporting (Heartbeats)	58
Diagnostic Reporting (CPU Monitoring)	59
Chapter 5: Statistics
Selecting the Graph Scale	61
Viewing Traffic Distribution Statistics	62
Understanding Chart Data	63
Refreshing the Data	63
About Bypassed Bytes	63
About the Default Service Statistics	64
Viewing Bandwidth Usage or Gain	64
Viewing Client Byte and Server Byte Traffic Distribution	65

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Blue Coat Systems SGOS Version 5.2.2, Blue Coat Systems SG Appliance manual Diagnostics

Contents

Blue Coat Systems SG Appliance Contact Information Contents Diagnostics Appendix a Glossary Index Volume 9 Managing the Blue Coat SG Appliance About Managing the SG Appliance Document Conventions Volume 9 Managing the Blue Coat SG Appliance Using Director to Manage SG Systems Automatically Registering the SG Appliance with Director Related CLI Commands for Director Registration Director Registration RequirementsRegistering the SG Appliance with Director To register the appliance with a Director Setting up Director and SG Appliance Communication To view the fingerprint of the key Monitoring the System and Disks System SummaryTo delete a key To view the system summary statistics Viewing System Environment Sensors To view the system environment statistics Viewing Disk Status To view disk status or take a disk offline Setting Up Event Logging and Notification Configuring Which Events to LogViewing SSL Accelerator Card Information To view SSL accelerator cards Setting Event Log Size Related CLI Commands for Setting the Event Logging LevelRelated CLI Commands to Set the Event Log Size Enabling Event Notification Related CLI Commands to Enable Event Notifications To enable event notificationsSyslog Event Monitoring Viewing Event Log Configuration and Content Viewing the Event Log ConfigurationTo enable syslog monitoring Related CLI Commands to Enable Syslog Monitoring Viewing the Event Log Contents Configuring Snmp To enable and configure SnmpRelated CLI Commands to Enable and Configure Snmp Enabling Snmp Configuring Snmp Community Strings To set or change community strings To enable Snmp traps Configuring Snmp TrapsRelated CLI Commands for Enabling Snmp Traps Configuring Health Monitoring Health Monitoring Requirements About the Health Monitoring Metric Types About Health Monitoring Health Monitoring Example About License Expiration Metrics About the General Metrics About Health Monitoring NotificationAbout the Licensing Metrics About the Status Metrics Metric Threshold States and Corresponding Values Changing Threshold and Notification Properties To change the threshold and notification properties Getting a Quick View of the SG Appliance Health Viewing Health Monitoring Statistics To review the health monitoring statistics Troubleshooting Related CLI Syntax to View Health Monitoring Statistics Volume 9 Managing the Blue Coat SG Appliance Hardware and Software Restart Options Restarting the SG ApplianceTo restart the SG appliance Restoring System Defaults Restore-Defaults Factory-Defaults Keep-Console To restore system defaults Clearing the DNS CacheClearing the Object Cache To clear the DNS cache Troubleshooting Tip Clearing the Byte CacheClearing Trend Statistics Upgrading the SG Appliance SG Appliance 5.x Version Upgrade To upgrade the SG appliance Related CLI Syntax to Upgrade the Sgos Software Managing SG Appliance Systems To view Sgos system replacement optionsTo view details for an Sgos system version Example Session Setting the Default Boot SystemTo set the SG appliance to run on the next hardware restart Locking and Unlocking SG Appliance Systems Replacing an SG Appliance SystemTo lock a system To unlock a system Deleting an SG Appliance System Disk ReinitializationMulti-Disk SG Appliances To delete a system Single-Disk SG Appliance Deleting Objects from the SG ApplianceTo delete a single object from the SG appliance To delete multiple objects from the SG appliance Diagnostics Sending Service Information Automatically Diagnostic Reporting Service InformationTo send service information automatically Related CLI Syntax to Send Service Information Managing the Bandwidth for Service InformationTo manage bandwidth for service information Configure Service Information Settings To send service information SGOS#diagnostics service-info subcommands To create a new snapshot job Creating and Editing Snapshot JobsTo edit an existing snapshot job Following subcommands are available Related CLI Syntax to Edit an Existing Snapshot Job Pcap File Name Format Packet Capturing the Job UtilityCommon Pcap Filter Expressions Configuring Packet Capturing Using Filter Expressions in the CLI To enable, stop, and download packet captures Diagnostics Related CLI Syntax to Define Packet Capturing Settings Viewing Current Packet Capture Data To configure core image restart options Core Image Restart OptionsUploading Packet Capture Data To view current packet capture statistics To set daily heartbeats and/or Blue Coat monitoring Diagnostic Reporting HeartbeatsRelated CLI Syntax to Manage Heartbeats and Monitoring To configure and view CPU monitoring Diagnostic Reporting CPU MonitoringRelated CLI Syntax to Configure and View CPU Monitoring Volume 9 Managing the Blue Coat SG Appliance Statistics Selecting the Graph Scale Viewing Traffic Distribution Statistics Traffic Mix Refreshing the Data Understanding Chart DataAbout Bypassed Bytes Viewing Bandwidth Usage or Gain About the Default Service StatisticsTo view bandwidth usage or gain statistics Viewing Traffic History Viewing Client Byte and Server Byte Traffic DistributionTo view client and server byte statistics Supported Proxy Types and Services Unsupported Proxy Types Viewing the ADN History Viewing Bandwidth Management StatisticsViewing Protocol Statistics To view client and server byte or bandwidth gain statistics SSL History Viewing System Statistics Resources StatisticsViewing CPU Utilization To view CPU utilization Viewing Concurrent Users To view concurrent users Viewing Disk Use Statistics Viewing Memory Use StatisticsTo view disk use statistics To view memory use statistics Viewing Data Allocation Statistics in RAM and on Disk To view data allocation statistics Contents Statistics Event Logging Statistics To view the event log Active Sessions-Viewing Per-Connection Statistics Failover StatisticsTo view failover statistics Analyzing Proxied Sessions Viewing Proxied SessionsAbout the Proxied Sessions Statistics To view proxied sessions Provided. See Viewing Sessions with Multiple Connections on Cache Hit Is unavailable if the content is non-cacheable or for Cifs About MMS Streaming Connections Using the Tool TipsViewing Sessions with Multiple Connections Understanding the Tree View MMS Filtering the Display What Is Not DisplayedAbout the Byte Totals Viewing Html and XML Views of Proxied Sessions Data Analyzing Bypassed Connections Statistics About the Bypassed Connection Statistics Viewing Bypassed ConnectionsTo view bypassed connections 14. Filter Drop-Down List Viewing the Access Log Viewing Html and XML Views of Bypassed Connections DataViewing Health Monitoring Statistics Viewing Health Check Statistics Using the CLI show Command to View Statistics Statistics Volume 9 Managing the Blue Coat SG Appliance Appendix a Glossary URL Appendix a Glossary Drtr Icmp Volume 9 Managing the Blue Coat SG Appliance MACH5 MIB NTP 100 Network Tunneling tab 102 103 104 Index 106 Snmp 108