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Blue Coat Systems SG Appliance, SGOS Version 5.2.2 manual
Models:
Blue Coat Systems SG Appliance
SGOS Version 5.2.2
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Troubleshooting
Install
Understanding Chart Data
To view SGOS system replacement options
“Configuring SNMP” on page
Diagnostics
Setting Up Event Logging and Notification
Related CLI Commands for Director Registration
“Restoring System Defaults” on page
Setting Event Log Size
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Blue Coat
®
Systems
SG
™
Appliance
Volume 9: Managing the Blue Coat SG Appliance
SGOS Version 5.2.2
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Contents
Blue Coat Systems SG Appliance
Volume 9: Managing the Blue Coat SG Appliance
SGOS Version
Blue Coat Systems Inc 420 North Mary Ave
Contact Information
Sunnyvale, CA
Chapter 1: About Managing the SG Appliance
Contact Information
Chapter 2 Monitoring the SG Appliance
Chapter 3: Maintaining the SG Appliance
Chapter 4: Diagnostics
Volume 9: Managing the Blue Coat SG Appliance
Chapter 5: Statistics
Appendix A: Glossary Index
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Chapter 1 About Managing the SG Appliance
Chapter 4: Diagnostics Chapter 5: Statistics
Document Conventions
Chapter 2: Monitoring the SG Appliance
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“Using Director to Manage SG Systems” on page
Using Director to Manage SG Systems
“Configuring SNMP” on page
“Configuring Health Monitoring” on page
Director Registration Requirements
Related CLI Commands for Director Registration
Registering the SG Appliance with Director
To register the appliance with a Director
To view the fingerprint of the key
System Summary
Monitoring the System and Disks
To delete a key
To view the system summary statistics
To view the system environment statistics
Viewing System Environment Sensors
To view disk status or take a disk offline
Viewing Disk Status
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Configuring Which Events to Log
Setting Up Event Logging and Notification
Viewing SSL Accelerator Card Information
To view SSL accelerator cards
Related CLI Commands to Set the Event Log Size
Setting Event Log Size
Enabling Event Notification
To set event log size
Syslog Event Monitoring
To enable event notifications
Viewing the Event Log Configuration
Viewing Event Log Configuration and Content
To enable syslog monitoring
Related CLI Commands to Enable Syslog Monitoring
Understanding the Time Filter
Viewing the Event Log Contents
Understanding the Regex and Substring Filters
To enable and configure SNMP
Configuring SNMP
Related CLI Commands to Enable and Configure SNMP
Enabling SNMP
To set or change community strings
Configuring SNMP Community Strings
To set or change community strings
To enable SNMP traps
Configuring SNMP Traps
Related CLI Commands for Enabling SNMP Traps
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Health Monitoring Requirements
Configuring Health Monitoring
About Health Monitoring
About the Health Monitoring Metric Types
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About License Expiration Metrics
Health Monitoring Example
CRITICAL
WARRNING
About the General Metrics
About Health Monitoring Notification
About the Licensing Metrics
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Licensing Metrics” on
About the Status Metrics
Changing Threshold and Notification Properties
See Volume 5: Advanced Networking for
Volume 9: Managing the Blue Coat SG Appliance
Getting A Quick View of the SG Appliance Health
To review the health monitoring statistics
Viewing Health Monitoring Statistics
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SGOS#config show system-resource-metrics
Troubleshooting
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Chapter 3: Maintaining the SG Appliance
“Restoring System Defaults” on page
Restarting the SG Appliance
Hardware and Software Restart Options
Restore-Defaults
Restoring System Defaults
Volume 9: Managing the Blue Coat SG Appliance
Keep-Console
Factory-Defaults
Related CLI Syntax to Restore System Defaults
To restore system defaults
Clearing the DNS Cache
Clearing the Object Cache
Clearing the Byte Cache
Troubleshooting Tip
Clearing Trend Statistics
Upgrading the SG Appliance
To upgrade the SG appliance
The SG Appliance 5.x Version Upgrade
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4.Click Restart
Related CLI Syntax to Upgrade the SGOS Software
Managing SG Appliance Systems
To view SGOS system replacement options
To view details for an SGOS system version
Troubleshooting Tip
Example Session
Setting the Default Boot System
SGOS> show installed-systems
1.Select Maintenance > Upgrade > Systems
Locking and Unlocking SG Appliance Systems
Related CLI Syntax to Set the Default Boot System
Replacing an SG Appliance System
To lock a system
Disk Reinitialization
Deleting an SG Appliance System
Multi-DiskSG Appliances
To delete a system
Deleting Objects from the SG Appliance
Single-DiskSG Appliance
To delete a single object from the SG appliance
To delete multiple objects from the SG appliance
Chapter 4: Diagnostics
Sending Service Information Automatically
Diagnostic Reporting Service Information
“Diagnostic Reporting Heartbeats” on page
“Diagnostic Reporting CPU Monitoring” on page
Related CLI Syntax to Send Service Information
Managing the Bandwidth for Service Information
To manage bandwidth for service information
To send service information automatically
To send service information
Configure Service Information Settings
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c.Click Ok 5.Click Send
Related CLI Syntax to Send Service Information
To create a new snapshot job
Creating and Editing Snapshot Jobs
To edit an existing snapshot job
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a.Target: Enter the object to snapshot
PCAP File Name Format
Packet Capturing the Job Utility
Common PCAP Filter Expressions
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Using Filter Expressions in the CLI
Configuring Packet Capturing
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To enable, stop, and download packet captures
6 7 8 9
a.Capture all matching packets
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Viewing Current Packet Capture Data
Core Image Restart Options
To configure core image restart options
Uploading Packet Capture Data
To view current packet capture statistics
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Diagnostic Reporting Heartbeats
To configure and view CPU monitoring
Diagnostic Reporting CPU Monitoring
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Chapter 5: Statistics
“Viewing the Access Log” on page
Selecting the Graph Scale
“Viewing Traffic Distribution Statistics” on page
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Viewing Traffic Distribution Statistics
Refreshing the Data
Understanding Chart Data
About Bypassed Bytes
Viewing Bandwidth Usage or Gain
About the Default Service Statistics
To view bandwidth usage or gain statistics
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To view client and server byte statistics
Viewing Traffic History
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Supported Proxy Types and Services
Understanding Chart Data
Unsupported Proxy Types
Refreshing the Data
Viewing Bandwidth Management Statistics
Viewing the ADN History
Viewing Protocol Statistics
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CIFS History
Viewing System Statistics
“Contents Statistics” on page
Resources Statistics
Viewing CPU Utilization
To view concurrent users
Viewing Concurrent Users
Chapter 5: Statistics
Viewing Memory Use Statistics
Viewing Disk Use Statistics
To view disk use statistics
To view memory use statistics
Select Statistics > System > Resources > Data
To view data allocation statistics
To view the distribution of cache contents
Contents Statistics
Viewing Cached Objects by Size
Viewing the Number of Objects Served by Size
To view the event log
Event Logging Statistics
Active Sessions—Viewing Per-ConnectionStatistics
Failover Statistics
To view failover statistics
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Viewing Proxied Sessions
Analyzing Proxied Sessions
About the Proxied Sessions Statistics
To view proxied sessions
Column Heading
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Description
Client
Column Heading
Chapter 5 Statistics
Description
Server Bytes
Service Name
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object-by-objectbasis
Is not displayed for MAPI and TCP-Tunneltraffic
About MMS Streaming Connections
Using the Tool Tips
Viewing Sessions with Multiple Connections
HTTP
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Understanding the Tree View
Filtering the Display
What Is Not Displayed
About the Byte Totals
ADN Tunnels
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Analyzing Bypassed Connections Statistics
About the Bypassed Connection Statistics
Viewing Bypassed Connections
To view bypassed connections
Filtering the Display
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The following filters are available
Viewing Health Monitoring Statistics
Viewing the Access Log
Viewing Health Check Statistics
Viewing Advanced Statistics
Volume 9: Managing the Blue Coat SG Appliance
Using the CLI show Command to View Statistics
resources
Chapter 5: Statistics
Allocation of system resources
snmp
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Appendix A: Glossary
authenticate-401attribute
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Appendix A: Glossary
destination objects
Volume 9: Managing the Blue Coat SG Appliance
Appendix A: Glossary
health check type
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Appendix A: Glossary
Management Console
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Appendix A: Glossary
parent class bandwidth
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Network > Tunneling tab
Appendix A: Glossary
SG appliance
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Appendix A: Glossary
Websense log type
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Index
Page
Page
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