Blue Coat Systems Blue Coat Systems SG Appliance Managing the Bandwidth for Service Information

Chapter 4: Diagnostics

3.Enter the service-request number that you received from a Technical Support representative into the Auto Send Service Request Number field (the service-request number is in the form xx-xxxxxxx or x-xxxxxxx).

4.Click Apply to commit the changes to the SG appliance.

5.(Optional) To clear the service-request number, clear the Auto Send Service Request Number field and click Apply.

Related CLI Syntax to Send Service Information

To send service information automatically:

1.To enable (or disable) the automatic service information feature, enter the following commands at the (config) command prompt:

SGOS#(config) diagnostics SGOS#(config diagnostics) service-infoSGOS#(diagnostics service-info) auto {enable disable} SGOS#(diagnostics service-info) auto sr-numbersr_number

2.(Optional) To clear the service-request number, enter the following command:

SGOS#(diagnostics service-info) auto no sr-number

Managing the Bandwidth for Service Information

You can control the allocation of available bandwidth for sending service information. Some service information items are large, and you might want to limit the bandwidth used by the transfer. Changing to a new bandwidth management class does not affect service information transfers already in progress. However, changing the details of the bandwidth management class used for service information, such as changing the minimum or maximum bandwidth settings, affects transfers already in progress if that class was selected prior to initiating the transfer.

Note: Before you can manage the bandwidth for the automatic service information feature, you must first create an appropriate bandwidth-management class. Refer to Volume 5: Advanced Networking for information about creating and configuring bandwidth classes.

To manage bandwidth for service information:

1.Select Maintenance > Service Information > Send Information > General.

2.To manage the bandwidth of automatic service information, select a bandwidth class from the Service Information Bandwidth Class drop-down menu.

3.Click Apply to commit the changes to the SG appliance.

4.(Optional) To disable the bandwidth-management of service information, select none from the Service Information Bandwidth Class drop-down menu; click Apply.

Related CLI Syntax to Manage Bandwidth for Service Information

SGOS#(diagnostics service-info) bandwidth-classbw_class_name

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