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Blue Coat Systems SGOS Version 5.2.2 manual Contact Information, Sunnyvale, CA

Models: Blue Coat Systems SG Appliance SGOS Version 5.2.2

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Contact Information

Blue Coat Systems Inc.

420 North Mary Ave

Sunnyvale, CA 94085-4121

http://www.bluecoat.com/support/contact.html

bcs.info@bluecoat.com

http://www.bluecoat.com

For concerns or feedback about the documentation: documentation@bluecoat.com

Copyright© 1999-2007 Blue Coat Systems, Inc. All rights reserved worldwide. No part of this document may be reproduced by any means nor modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means without the written consent of Blue Coat Systems, Inc. All right, title and interest in and to the Software and documentation are and shall remain the exclusive property of Blue Coat Systems, Inc. and its licensors. ProxyAV™, CacheOS™, SGOS™, SG™, Spyware Interceptor™, Scope™, RA Connector™, RA Manager™, Remote Access™ and MACH5™ are trademarks of Blue Coat Systems, Inc. and CacheFlow®, Blue Coat®, Accelerating The Internet®, ProxySG®, WinProxy®, AccessNow®, Ositis®, Powering Internet Management®, The Ultimate Internet Sharing Solution®, Cerberian®, Permeo®, Permeo Technologies, Inc.®, and the Cerberian and Permeo logos are registered trademarks of Blue Coat Systems, Inc. All other trademarks contained in this document and in the Software are the property of their respective owners.

BLUE COAT SYSTEMS, INC. DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION THE WARRANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL BLUE COAT SYSTEMS, INC., ITS SUPPLIERS OR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF BLUE COAT SYSTEMS, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Document Number: 231-02846

Document Revision: SGOS 5.2.2—09/2007

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Blue Coat Systems SGOS Version 5.2.2 manual Contact Information, Blue Coat Systems Inc 420 North Mary Ave, Sunnyvale, CA

Contents

SGOS Version Volume 9: Managing the Blue Coat SG ApplianceBlue Coat Systems SG Appliance Sunnyvale, CA Contact InformationBlue Coat Systems Inc 420 North Mary Ave Chapter 2 Monitoring the SG Appliance Contact InformationChapter 1: About Managing the SG Appliance Chapter 3: Maintaining the SG ApplianceChapter 5: Statistics Volume 9: Managing the Blue Coat SG ApplianceChapter 4: Diagnostics Appendix A: Glossary Index Volume 9: Managing the Blue Coat SG Appliance Document Conventions Chapter 4: Diagnostics Chapter 5: StatisticsChapter 1 About Managing the SG Appliance Chapter 2: Monitoring the SG ApplianceVolume 9: Managing the Blue Coat SG Appliance “Configuring SNMP” on page Using Director to Manage SG Systems“Using Director to Manage SG Systems” on page “Configuring Health Monitoring” on pageRegistering the SG Appliance with Director Related CLI Commands for Director RegistrationDirector Registration Requirements To register the appliance with a DirectorTo view the fingerprint of the key To delete a key Monitoring the System and DisksSystem Summary To view the system summary statisticsViewing System Environment Sensors To view the system environment statisticsVolume 9: Managing the Blue Coat SG Appliance Viewing Disk StatusTo view disk status or take a disk offline Viewing SSL Accelerator Card Information Setting Up Event Logging and NotificationConfiguring Which Events to Log To view SSL accelerator cardsEnabling Event Notification Setting Event Log SizeRelated CLI Commands to Set the Event Log Size To set event log sizeTo enable event notifications Syslog Event MonitoringTo enable syslog monitoring Viewing Event Log Configuration and ContentViewing the Event Log Configuration Related CLI Commands to Enable Syslog MonitoringUnderstanding the Regex and Substring Filters Viewing the Event Log ContentsUnderstanding the Time Filter Related CLI Commands to Enable and Configure SNMP Configuring SNMPTo enable and configure SNMP Enabling SNMPTo set or change community strings Configuring SNMP Community StringsTo set or change community strings Related CLI Commands for Enabling SNMP Traps Configuring SNMP TrapsTo enable SNMP traps Volume 9: Managing the Blue Coat SG ApplianceConfiguring Health Monitoring Health Monitoring RequirementsVolume 9: Managing the Blue Coat SG Appliance About the Health Monitoring Metric TypesAbout Health Monitoring CRITICAL Health Monitoring ExampleAbout License Expiration Metrics WARRNINGAbout the Licensing Metrics About Health Monitoring NotificationAbout the General Metrics Volume 9: Managing the Blue Coat SG ApplianceAbout the Status Metrics Licensing Metrics” onVolume 9: Managing the Blue Coat SG Appliance See Volume 5: Advanced Networking forChanging Threshold and Notification Properties Getting A Quick View of the SG Appliance Health Volume 9: Managing the Blue Coat SG Appliance Viewing Health Monitoring StatisticsTo review the health monitoring statistics Troubleshooting SGOS#config show system-resource-metricsVolume 9: Managing the Blue Coat SG Appliance Restarting the SG Appliance “Restoring System Defaults” on pageChapter 3: Maintaining the SG Appliance Hardware and Software Restart OptionsVolume 9: Managing the Blue Coat SG Appliance Restoring System DefaultsRestore-Defaults Factory-Defaults Keep-ConsoleClearing the DNS Cache To restore system defaultsRelated CLI Syntax to Restore System Defaults Clearing the Object CacheClearing Trend Statistics Troubleshooting TipClearing the Byte Cache Upgrading the SG ApplianceVolume 9: Managing the Blue Coat SG Appliance The SG Appliance 5.x Version UpgradeTo upgrade the SG appliance Related CLI Syntax to Upgrade the SGOS Software 4.Click RestartTo view details for an SGOS system version To view SGOS system replacement optionsManaging SG Appliance Systems Troubleshooting TipSGOS> show installed-systems Setting the Default Boot SystemExample Session 1.Select Maintenance > Upgrade > SystemsReplacing an SG Appliance System Related CLI Syntax to Set the Default Boot SystemLocking and Unlocking SG Appliance Systems To lock a systemMulti-DiskSG Appliances Deleting an SG Appliance SystemDisk Reinitialization To delete a systemTo delete a single object from the SG appliance Single-DiskSG ApplianceDeleting Objects from the SG Appliance To delete multiple objects from the SG applianceChapter 4: Diagnostics “Diagnostic Reporting Heartbeats” on page Diagnostic Reporting Service InformationSending Service Information Automatically “Diagnostic Reporting CPU Monitoring” on pageTo manage bandwidth for service information Managing the Bandwidth for Service InformationRelated CLI Syntax to Send Service Information To send service information automaticallyVolume 9: Managing the Blue Coat SG Appliance Configure Service Information SettingsTo send service information Related CLI Syntax to Send Service Information c.Click Ok 5.Click SendTo edit an existing snapshot job Creating and Editing Snapshot JobsTo create a new snapshot job Volume 9: Managing the Blue Coat SG Appliancea.Target: Enter the object to snapshot Common PCAP Filter Expressions Packet Capturing the Job UtilityPCAP File Name Format Volume 9: Managing the Blue Coat SG ApplianceConfiguring Packet Capturing Using Filter Expressions in the CLI6 7 8 9 To enable, stop, and download packet capturesVolume 9: Managing the Blue Coat SG Appliance a.Capture all matching packets Viewing Current Packet Capture Data Volume 9: Managing the Blue Coat SG ApplianceUploading Packet Capture Data To configure core image restart optionsCore Image Restart Options To view current packet capture statisticsDiagnostic Reporting Heartbeats Volume 9: Managing the Blue Coat SG ApplianceDiagnostic Reporting CPU Monitoring To configure and view CPU monitoringVolume 9: Managing the Blue Coat SG Appliance Selecting the Graph Scale “Viewing the Access Log” on pageChapter 5: Statistics “Viewing Traffic Distribution Statistics” on pageViewing Traffic Distribution Statistics Volume 9: Managing the Blue Coat SG ApplianceAbout Bypassed Bytes Understanding Chart DataRefreshing the Data To view bandwidth usage or gain statistics About the Default Service StatisticsViewing Bandwidth Usage or Gain Volume 9: Managing the Blue Coat SG ApplianceViewing Traffic History To view client and server byte statisticsSupported Proxy Types and Services Volume 9: Managing the Blue Coat SG ApplianceRefreshing the Data Unsupported Proxy TypesUnderstanding Chart Data Viewing Protocol Statistics Viewing the ADN HistoryViewing Bandwidth Management Statistics Volume 9: Managing the Blue Coat SG ApplianceCIFS History Resources Statistics “Contents Statistics” on pageViewing System Statistics Viewing CPU UtilizationChapter 5: Statistics Viewing Concurrent UsersTo view concurrent users To view disk use statistics Viewing Disk Use StatisticsViewing Memory Use Statistics To view memory use statisticsTo view data allocation statistics Select Statistics > System > Resources > DataViewing Cached Objects by Size Contents StatisticsTo view the distribution of cache contents Viewing the Number of Objects Served by SizeEvent Logging Statistics To view the event logTo view failover statistics Failover StatisticsActive Sessions—Viewing Per-ConnectionStatistics Volume 9: Managing the Blue Coat SG ApplianceAbout the Proxied Sessions Statistics Analyzing Proxied SessionsViewing Proxied Sessions To view proxied sessionsDescription Volume 9: Managing the Blue Coat SG ApplianceColumn Heading ClientDescription Chapter 5 StatisticsColumn Heading Server Bytesobject-by-objectbasis Volume 9: Managing the Blue Coat SG ApplianceService Name Is not displayed for MAPI and TCP-TunneltrafficViewing Sessions with Multiple Connections Using the Tool TipsAbout MMS Streaming Connections HTTPUnderstanding the Tree View Volume 9: Managing the Blue Coat SG ApplianceAbout the Byte Totals What Is Not DisplayedFiltering the Display ADN TunnelsAnalyzing Bypassed Connections Statistics Volume 9: Managing the Blue Coat SG ApplianceTo view bypassed connections Viewing Bypassed ConnectionsAbout the Bypassed Connection Statistics The following filters are available Volume 9 Managing the Blue Coat SG ApplianceFiltering the Display Viewing Health Check Statistics Viewing the Access LogViewing Health Monitoring Statistics Viewing Advanced StatisticsUsing the CLI show Command to View Statistics Volume 9: Managing the Blue Coat SG ApplianceAllocation of system resources Chapter 5: Statisticsresources snmpVolume 9: Managing the Blue Coat SG Appliance Appendix A: Glossary Volume 9: Managing the Blue Coat SG Appliance authenticate-401attributeAppendix A: Glossary Volume 9: Managing the Blue Coat SG Appliance destination objectsAppendix A: Glossary Volume 9 Managing the Blue Coat SG Appliance health check typeAppendix A: Glossary Volume 9: Managing the Blue Coat SG Appliance Management ConsoleAppendix A: Glossary Volume 9: Managing the Blue Coat SG Appliance parent class bandwidthAppendix A: Glossary Network > Tunneling tabVolume 9: Managing the Blue Coat SG Appliance SG applianceAppendix A: Glossary Volume 9: Managing the Blue Coat SG Appliance Websense log typeIndex Page Page Volume 9: Managing the Blue Coat SG Appliance