Volume 9: Managing the Blue Coat SG Appliance
Related CLI Syntax for Configuring Core Image Restart Options
SGOS#(config) restart
Diagnostic Reporting (Heartbeats)
The SG appliance diagnostic reporting configurations are located in the Management Console (under the Maintenance > Hearbeats tab), and in the CLI (under the configuration diagnostics submode).
The daily heartbeat is a periodic message that is sent every 24 hours and contains SG appliance statistical data. Besides telling the recipient that the device is alive, heartbeats also are an indicator of the appliance's health. Heartbeats do not contain any private information; they contain only aggregate statistics that can be use to preemptively diagnose support issues. The daily heartbeat is encrypted and transferred to Blue Coat using HTTPS. Administrators can have the daily heartbeat messages
If monitoring is enabled, Blue Coat receives encrypted information over HTTPS whenever the appliance is rebooted. The data sent does not contain any private information; it contains restart summaries and daily heartbeats. This allows the tracking of SG appliance unexpected restarts due to system issues, and allows Blue Coat to address system issues preemptively.
If the daily heartbeats setting is disabled, you can still send a heartbeat message by using the
To set daily heartbeats and/or Blue Coat monitoring:
1.Select Maintenance > Heartbeats.
2.Select or deselect Enable daily heartbeats or Enable Blue Coat monitoring.
3.Click Apply to commit the changes to the SG appliance.
Related CLI Syntax to Manage Heartbeats and Monitoring
❐To enter configuration mode:
SGOS#(config) diagnostics [Command_Modes]
❐The following subcommands are available:
SGOS#(config diagnostics) heartbeat enable SGOS#(config diagnostics) monitor enable SGOS#(config diagnostics)
Note: This option is not available through the Management Console.
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