Troubleshooting | Blue Coat Systems Blue Coat Systems SG Appliance

Chapter 2: Monitoring the SG Appliance

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4.Click Close to close the View Metrics Detail dialog.

5.Optional—If you want to modify a metric, highlight the metric and click Set Thresholds. The Maintenance > Health Monitoring page displays. To modify the metric, follow the procedure describe in “Changing Threshold and Notification Properties” on page 28.

Related CLI Syntax to View Health Monitoring Statistics

SGOS#(config) show system-resource-metrics

The show system-resource-metrics command lists the state of the current system resource metrics.

Notification varies by platform. If you try to set notification for a metric that does not support notification, you will see the following error message:

Sensor not supported on this platform

Depending on the platform, the metrics displayed by the show system-resource- metrics command might differ from the metric names listed in the alert command output. For example, the bus-temperaturemetric can be shown as motherboard temperature in the show system-resources-metricsoutput. If you are setting notification from the Management Console, you can verify the category by clicking the Preview button to view the CLI output.

Troubleshooting

If you continue to receive alerts, contact Blue Coat Technical Support. For licensing questions, contact Blue Coat Support Services. It is helpful to obtain a packet capture for CPU, memory pressure, and network interface issues, before calling Technical Support.

Table 2-4. Technical Support and Support Services Contact Information

Blue Coat Technical Support	http://www.bluecoat.com/support/contact.html

Blue Coat Support Services	http://www.bluecoat.com/support/services/index.html

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Blue Coat Systems Blue Coat Systems SG Appliance Troubleshooting, Related CLI Syntax to View Health Monitoring Statistics

Contents

Blue Coat Systems SG Appliance Contact Information Contents Diagnostics Appendix a Glossary Index Volume 9 Managing the Blue Coat SG Appliance Document Conventions About Managing the SG Appliance Volume 9 Managing the Blue Coat SG Appliance Automatically Registering the SG Appliance with Director Using Director to Manage SG Systems To register the appliance with a Director Related CLI Commands for Director RegistrationDirector Registration Requirements Registering the SG Appliance with Director To view the fingerprint of the key Setting up Director and SG Appliance Communication To view the system summary statistics Monitoring the System and DisksSystem Summary To delete a key To view the system environment statistics Viewing System Environment Sensors To view disk status or take a disk offline Viewing Disk Status To view SSL accelerator cards Setting Up Event Logging and NotificationConfiguring Which Events to Log Viewing SSL Accelerator Card Information Enabling Event Notification Setting Event Log SizeRelated CLI Commands for Setting the Event Logging Level Related CLI Commands to Set the Event Log Size Related CLI Commands to Enable Event Notifications To enable event notificationsSyslog Event Monitoring Related CLI Commands to Enable Syslog Monitoring Viewing Event Log Configuration and ContentViewing the Event Log Configuration To enable syslog monitoring Viewing the Event Log Contents Enabling Snmp Configuring SnmpTo enable and configure Snmp Related CLI Commands to Enable and Configure Snmp To set or change community strings Configuring Snmp Community Strings To enable Snmp traps Configuring Snmp TrapsRelated CLI Commands for Enabling Snmp Traps Health Monitoring Requirements Configuring Health Monitoring About Health Monitoring About the Health Monitoring Metric Types About License Expiration Metrics Health Monitoring Example About the General Metrics About Health Monitoring NotificationAbout the Licensing Metrics Metric Threshold States and Corresponding Values About the Status Metrics To change the threshold and notification properties Changing Threshold and Notification Properties Getting a Quick View of the SG Appliance Health To review the health monitoring statistics Viewing Health Monitoring Statistics Related CLI Syntax to View Health Monitoring Statistics Troubleshooting Volume 9 Managing the Blue Coat SG Appliance Hardware and Software Restart Options Restarting the SG ApplianceTo restart the SG appliance Restore-Defaults Restoring System Defaults Keep-Console Factory-Defaults To clear the DNS cache To restore system defaultsClearing the DNS Cache Clearing the Object Cache Upgrading the SG Appliance Troubleshooting TipClearing the Byte Cache Clearing Trend Statistics To upgrade the SG appliance SG Appliance 5.x Version Upgrade Related CLI Syntax to Upgrade the Sgos Software Managing SG Appliance Systems To view Sgos system replacement optionsTo view details for an Sgos system version Example Session Setting the Default Boot SystemTo set the SG appliance to run on the next hardware restart To unlock a system Locking and Unlocking SG Appliance SystemsReplacing an SG Appliance System To lock a system To delete a system Deleting an SG Appliance SystemDisk Reinitialization Multi-Disk SG Appliances To delete multiple objects from the SG appliance Single-Disk SG ApplianceDeleting Objects from the SG Appliance To delete a single object from the SG appliance Diagnostics Sending Service Information Automatically Diagnostic Reporting Service InformationTo send service information automatically Related CLI Syntax to Send Service Information Managing the Bandwidth for Service InformationTo manage bandwidth for service information To send service information Configure Service Information Settings SGOS#diagnostics service-info subcommands To create a new snapshot job Creating and Editing Snapshot JobsTo edit an existing snapshot job Related CLI Syntax to Edit an Existing Snapshot Job Following subcommands are available Pcap File Name Format Packet Capturing the Job UtilityCommon Pcap Filter Expressions Using Filter Expressions in the CLI Configuring Packet Capturing To enable, stop, and download packet captures Diagnostics Viewing Current Packet Capture Data Related CLI Syntax to Define Packet Capturing Settings To view current packet capture statistics To configure core image restart optionsCore Image Restart Options Uploading Packet Capture Data To set daily heartbeats and/or Blue Coat monitoring Diagnostic Reporting HeartbeatsRelated CLI Syntax to Manage Heartbeats and Monitoring To configure and view CPU monitoring Diagnostic Reporting CPU MonitoringRelated CLI Syntax to Configure and View CPU Monitoring Volume 9 Managing the Blue Coat SG Appliance Selecting the Graph Scale Statistics Traffic Mix Viewing Traffic Distribution Statistics Refreshing the Data Understanding Chart DataAbout Bypassed Bytes Viewing Bandwidth Usage or Gain About the Default Service StatisticsTo view bandwidth usage or gain statistics Viewing Traffic History Viewing Client Byte and Server Byte Traffic DistributionTo view client and server byte statistics Supported Proxy Types and Services Unsupported Proxy Types To view client and server byte or bandwidth gain statistics Viewing the ADN HistoryViewing Bandwidth Management Statistics Viewing Protocol Statistics SSL History To view CPU utilization Viewing System StatisticsResources Statistics Viewing CPU Utilization To view concurrent users Viewing Concurrent Users To view memory use statistics Viewing Disk Use StatisticsViewing Memory Use Statistics To view disk use statistics To view data allocation statistics Viewing Data Allocation Statistics in RAM and on Disk Contents Statistics To view the event log Event Logging Statistics Active Sessions-Viewing Per-Connection Statistics Failover StatisticsTo view failover statistics To view proxied sessions Analyzing Proxied SessionsViewing Proxied Sessions About the Proxied Sessions Statistics Provided. See Viewing Sessions with Multiple Connections on Cache Hit Is unavailable if the content is non-cacheable or for Cifs About MMS Streaming Connections Using the Tool TipsViewing Sessions with Multiple Connections MMS Understanding the Tree View Filtering the Display What Is Not DisplayedAbout the Byte Totals Analyzing Bypassed Connections Statistics Viewing Html and XML Views of Proxied Sessions Data About the Bypassed Connection Statistics Viewing Bypassed ConnectionsTo view bypassed connections 14. Filter Drop-Down List Viewing Health Check Statistics Viewing the Access LogViewing Html and XML Views of Bypassed Connections Data Viewing Health Monitoring Statistics Using the CLI show Command to View Statistics Statistics Volume 9 Managing the Blue Coat SG Appliance Appendix a Glossary URL Appendix a Glossary Drtr Icmp Volume 9 Managing the Blue Coat SG Appliance MACH5 MIB NTP 100 Network Tunneling tab 102 103 104 Index 106 Snmp 108