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Blue Coat Systems Blue Coat Systems SG Appliance, SGOS Version 5.2.2 manual Troubleshooting

Models: Blue Coat Systems SG Appliance SGOS Version 5.2.2

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SGOS#(config) show system-resource-metrics

Chapter 2: Monitoring the SG Appliance

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4.Click Close to close the View Metrics Detail dialog.

5.Optional—If you want to modify a metric, highlight the metric and click Set Thresholds. The Maintenance > Health Monitoring page displays. To modify the metric, follow the procedure describe in “Changing Threshold and Notification Properties” on page 28.

Related CLI Syntax to View Health Monitoring Statistics

SGOS#(config) show system-resource-metrics

The show system-resource-metrics command lists the state of the current system resource metrics.

Notification varies by platform. If you try to set notification for a metric that does not support notification, you will see the following error message:

Sensor not supported on this platform

Depending on the platform, the metrics displayed by the show system-resource- metrics command might differ from the metric names listed in the alert command output. For example, the bus-temperaturemetric can be shown as motherboard temperature in the show system-resources-metricsoutput. If you are setting notification from the Management Console, you can verify the category by clicking the Preview button to view the CLI output.

Troubleshooting

If you continue to receive alerts, contact Blue Coat Technical Support. For licensing questions, contact Blue Coat Support Services. It is helpful to obtain a packet capture for CPU, memory pressure, and network interface issues, before calling Technical Support.

Table 2-4. Technical Support and Support Services Contact Information

Blue Coat Technical Support	http://www.bluecoat.com/support/contact.html

Blue Coat Support Services	http://www.bluecoat.com/support/services/index.html

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Blue Coat Systems Blue Coat Systems SG Appliance manual Troubleshooting, SGOS#config show system-resource-metrics

Contents

Blue Coat Systems SG Appliance Volume 9: Managing the Blue Coat SG ApplianceSGOS Version Blue Coat Systems Inc 420 North Mary Ave Contact InformationSunnyvale, CA Chapter 3: Maintaining the SG Appliance Contact InformationChapter 1: About Managing the SG Appliance Chapter 2 Monitoring the SG ApplianceChapter 4: Diagnostics Volume 9: Managing the Blue Coat SG ApplianceChapter 5: Statistics Appendix A: Glossary Index Volume 9: Managing the Blue Coat SG Appliance Chapter 2: Monitoring the SG Appliance Chapter 4: Diagnostics Chapter 5: StatisticsChapter 1 About Managing the SG Appliance Document ConventionsVolume 9: Managing the Blue Coat SG Appliance “Configuring Health Monitoring” on page Using Director to Manage SG Systems“Using Director to Manage SG Systems” on page “Configuring SNMP” on pageTo register the appliance with a Director Related CLI Commands for Director RegistrationDirector Registration Requirements Registering the SG Appliance with DirectorTo view the fingerprint of the key To view the system summary statistics Monitoring the System and DisksSystem Summary To delete a keyTo view the system environment statistics Viewing System Environment SensorsTo view disk status or take a disk offline Viewing Disk StatusVolume 9: Managing the Blue Coat SG Appliance To view SSL accelerator cards Setting Up Event Logging and NotificationConfiguring Which Events to Log Viewing SSL Accelerator Card InformationTo set event log size Setting Event Log SizeRelated CLI Commands to Set the Event Log Size Enabling Event NotificationSyslog Event Monitoring To enable event notificationsRelated CLI Commands to Enable Syslog Monitoring Viewing Event Log Configuration and ContentViewing the Event Log Configuration To enable syslog monitoringUnderstanding the Time Filter Viewing the Event Log ContentsUnderstanding the Regex and Substring Filters Enabling SNMP Configuring SNMPTo enable and configure SNMP Related CLI Commands to Enable and Configure SNMPTo set or change community strings Configuring SNMP Community StringsTo set or change community strings Volume 9: Managing the Blue Coat SG Appliance Configuring SNMP TrapsTo enable SNMP traps Related CLI Commands for Enabling SNMP TrapsHealth Monitoring Requirements Configuring Health MonitoringAbout Health Monitoring About the Health Monitoring Metric TypesVolume 9: Managing the Blue Coat SG Appliance WARRNING Health Monitoring ExampleAbout License Expiration Metrics CRITICALVolume 9: Managing the Blue Coat SG Appliance About Health Monitoring NotificationAbout the General Metrics About the Licensing MetricsLicensing Metrics” on About the Status MetricsChanging Threshold and Notification Properties See Volume 5: Advanced Networking forVolume 9: Managing the Blue Coat SG Appliance Getting A Quick View of the SG Appliance Health To review the health monitoring statistics Viewing Health Monitoring StatisticsVolume 9: Managing the Blue Coat SG Appliance SGOS#config show system-resource-metrics TroubleshootingVolume 9: Managing the Blue Coat SG Appliance Hardware and Software Restart Options “Restoring System Defaults” on pageChapter 3: Maintaining the SG Appliance Restarting the SG ApplianceRestore-Defaults Restoring System DefaultsVolume 9: Managing the Blue Coat SG Appliance Keep-Console Factory-DefaultsClearing the Object Cache To restore system defaultsRelated CLI Syntax to Restore System Defaults Clearing the DNS CacheUpgrading the SG Appliance Troubleshooting TipClearing the Byte Cache Clearing Trend StatisticsTo upgrade the SG appliance The SG Appliance 5.x Version UpgradeVolume 9: Managing the Blue Coat SG Appliance 4.Click Restart Related CLI Syntax to Upgrade the SGOS SoftwareTroubleshooting Tip To view SGOS system replacement optionsManaging SG Appliance Systems To view details for an SGOS system version1.Select Maintenance > Upgrade > Systems Setting the Default Boot SystemExample Session SGOS> show installed-systemsTo lock a system Related CLI Syntax to Set the Default Boot SystemLocking and Unlocking SG Appliance Systems Replacing an SG Appliance SystemTo delete a system Deleting an SG Appliance SystemDisk Reinitialization Multi-DiskSG AppliancesTo delete multiple objects from the SG appliance Single-DiskSG ApplianceDeleting Objects from the SG Appliance To delete a single object from the SG applianceChapter 4: Diagnostics “Diagnostic Reporting CPU Monitoring” on page Diagnostic Reporting Service InformationSending Service Information Automatically “Diagnostic Reporting Heartbeats” on pageTo send service information automatically Managing the Bandwidth for Service InformationRelated CLI Syntax to Send Service Information To manage bandwidth for service informationTo send service information Configure Service Information SettingsVolume 9: Managing the Blue Coat SG Appliance c.Click Ok 5.Click Send Related CLI Syntax to Send Service InformationVolume 9: Managing the Blue Coat SG Appliance Creating and Editing Snapshot JobsTo create a new snapshot job To edit an existing snapshot joba.Target: Enter the object to snapshot Volume 9: Managing the Blue Coat SG Appliance Packet Capturing the Job UtilityPCAP File Name Format Common PCAP Filter ExpressionsUsing Filter Expressions in the CLI Configuring Packet CapturingVolume 9: Managing the Blue Coat SG Appliance To enable, stop, and download packet captures6 7 8 9 a.Capture all matching packets Volume 9: Managing the Blue Coat SG Appliance Viewing Current Packet Capture DataTo view current packet capture statistics To configure core image restart optionsCore Image Restart Options Uploading Packet Capture DataVolume 9: Managing the Blue Coat SG Appliance Diagnostic Reporting HeartbeatsTo configure and view CPU monitoring Diagnostic Reporting CPU MonitoringVolume 9: Managing the Blue Coat SG Appliance “Viewing Traffic Distribution Statistics” on page “Viewing the Access Log” on pageChapter 5: Statistics Selecting the Graph ScaleVolume 9: Managing the Blue Coat SG Appliance Viewing Traffic Distribution StatisticsRefreshing the Data Understanding Chart DataAbout Bypassed Bytes Volume 9: Managing the Blue Coat SG Appliance About the Default Service StatisticsViewing Bandwidth Usage or Gain To view bandwidth usage or gain statisticsTo view client and server byte statistics Viewing Traffic HistoryVolume 9: Managing the Blue Coat SG Appliance Supported Proxy Types and ServicesUnderstanding Chart Data Unsupported Proxy TypesRefreshing the Data Volume 9: Managing the Blue Coat SG Appliance Viewing the ADN HistoryViewing Bandwidth Management Statistics Viewing Protocol StatisticsCIFS History Viewing CPU Utilization “Contents Statistics” on pageViewing System Statistics Resources StatisticsTo view concurrent users Viewing Concurrent UsersChapter 5: Statistics To view memory use statistics Viewing Disk Use StatisticsViewing Memory Use Statistics To view disk use statisticsSelect Statistics > System > Resources > Data To view data allocation statisticsViewing the Number of Objects Served by Size Contents StatisticsTo view the distribution of cache contents Viewing Cached Objects by SizeTo view the event log Event Logging StatisticsVolume 9: Managing the Blue Coat SG Appliance Failover StatisticsActive Sessions—Viewing Per-ConnectionStatistics To view failover statisticsTo view proxied sessions Analyzing Proxied SessionsViewing Proxied Sessions About the Proxied Sessions StatisticsClient Volume 9: Managing the Blue Coat SG ApplianceColumn Heading DescriptionServer Bytes Chapter 5 StatisticsColumn Heading DescriptionIs not displayed for MAPI and TCP-Tunneltraffic Volume 9: Managing the Blue Coat SG ApplianceService Name object-by-objectbasisHTTP Using the Tool TipsAbout MMS Streaming Connections Viewing Sessions with Multiple ConnectionsVolume 9: Managing the Blue Coat SG Appliance Understanding the Tree ViewADN Tunnels What Is Not DisplayedFiltering the Display About the Byte TotalsVolume 9: Managing the Blue Coat SG Appliance Analyzing Bypassed Connections StatisticsAbout the Bypassed Connection Statistics Viewing Bypassed ConnectionsTo view bypassed connections Filtering the Display Volume 9 Managing the Blue Coat SG ApplianceThe following filters are available Viewing Advanced Statistics Viewing the Access LogViewing Health Monitoring Statistics Viewing Health Check StatisticsVolume 9: Managing the Blue Coat SG Appliance Using the CLI show Command to View Statisticssnmp Chapter 5: Statisticsresources Allocation of system resourcesVolume 9: Managing the Blue Coat SG Appliance Appendix A: Glossary authenticate-401attribute Volume 9: Managing the Blue Coat SG ApplianceAppendix A: Glossary destination objects Volume 9: Managing the Blue Coat SG ApplianceAppendix A: Glossary health check type Volume 9 Managing the Blue Coat SG ApplianceAppendix A: Glossary Management Console Volume 9: Managing the Blue Coat SG ApplianceAppendix A: Glossary parent class bandwidth Volume 9: Managing the Blue Coat SG ApplianceNetwork > Tunneling tab Appendix A: GlossarySG appliance Volume 9: Managing the Blue Coat SG ApplianceAppendix A: Glossary Websense log type Volume 9: Managing the Blue Coat SG ApplianceIndex Page Page Volume 9: Managing the Blue Coat SG Appliance