To upgrade the SG appliance | Blue Coat Systems SGOS Version 5.2.2

Volume 9: Managing the Blue Coat SG Appliance

The SG Appliance 5.x Version Upgrade

The appliance must be running version SGOS 4.2.1.6 or later in order to upgrade to SGOS 5.x. You cannot directly upgrade from any previous version.

Note: At least one other system must be unlocked to do the upgrade. If all systems are locked, or all systems except the running system are locked, the Download button in the Management Console is disabled. Similarly, the load upgrade command in the CLI generates an error.

To upgrade the SG appliance:

1.Select Maintenance > Upgrade > Upgrade.

2.Click Show me to connect to the Blue Coat download page, follow the instructions, and note the URL of the SGOS upgrade for your system model. Then enter the URL in the Download new system software from this URL field and click Download.

-or-

(Only if you previously downloaded a system image to your PC) Click Upload and Browse to the file location, then click Install. The upload might take several minutes.

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Blue Coat Systems SGOS Version 5.2.2 manual SG Appliance 5.x Version Upgrade, To upgrade the SG appliance

Contents

Blue Coat Systems SG Appliance Contact Information Contents Diagnostics Appendix a Glossary Index Volume 9 Managing the Blue Coat SG Appliance About Managing the SG Appliance Document Conventions Volume 9 Managing the Blue Coat SG Appliance Using Director to Manage SG Systems Automatically Registering the SG Appliance with Director Registering the SG Appliance with Director Related CLI Commands for Director RegistrationDirector Registration Requirements To register the appliance with a Director Setting up Director and SG Appliance Communication To view the fingerprint of the key To delete a key Monitoring the System and DisksSystem Summary To view the system summary statistics Viewing System Environment Sensors To view the system environment statistics Viewing Disk Status To view disk status or take a disk offline Viewing SSL Accelerator Card Information Setting Up Event Logging and NotificationConfiguring Which Events to Log To view SSL accelerator cards Related CLI Commands to Set the Event Log Size Setting Event Log SizeRelated CLI Commands for Setting the Event Logging Level Enabling Event Notification Syslog Event Monitoring To enable event notificationsRelated CLI Commands to Enable Event Notifications To enable syslog monitoring Viewing Event Log Configuration and ContentViewing the Event Log Configuration Related CLI Commands to Enable Syslog Monitoring Viewing the Event Log Contents Related CLI Commands to Enable and Configure Snmp Configuring SnmpTo enable and configure Snmp Enabling Snmp Configuring Snmp Community Strings To set or change community strings Related CLI Commands for Enabling Snmp Traps Configuring Snmp TrapsTo enable Snmp traps Configuring Health Monitoring Health Monitoring Requirements About the Health Monitoring Metric Types About Health Monitoring Health Monitoring Example About License Expiration Metrics About the Licensing Metrics About Health Monitoring NotificationAbout the General Metrics About the Status Metrics Metric Threshold States and Corresponding Values Changing Threshold and Notification Properties To change the threshold and notification properties Getting a Quick View of the SG Appliance Health Viewing Health Monitoring Statistics To review the health monitoring statistics Troubleshooting Related CLI Syntax to View Health Monitoring Statistics Volume 9 Managing the Blue Coat SG Appliance To restart the SG appliance Restarting the SG ApplianceHardware and Software Restart Options Restoring System Defaults Restore-Defaults Factory-Defaults Keep-Console Clearing the Object Cache To restore system defaultsClearing the DNS Cache To clear the DNS cache Clearing Trend Statistics Troubleshooting TipClearing the Byte Cache Upgrading the SG Appliance SG Appliance 5.x Version Upgrade To upgrade the SG appliance Related CLI Syntax to Upgrade the Sgos Software To view details for an Sgos system version To view Sgos system replacement optionsManaging SG Appliance Systems To set the SG appliance to run on the next hardware restart Setting the Default Boot SystemExample Session To lock a system Locking and Unlocking SG Appliance SystemsReplacing an SG Appliance System To unlock a system Multi-Disk SG Appliances Deleting an SG Appliance SystemDisk Reinitialization To delete a system To delete a single object from the SG appliance Single-Disk SG ApplianceDeleting Objects from the SG Appliance To delete multiple objects from the SG appliance Diagnostics To send service information automatically Diagnostic Reporting Service InformationSending Service Information Automatically To manage bandwidth for service information Managing the Bandwidth for Service InformationRelated CLI Syntax to Send Service Information Configure Service Information Settings To send service information SGOS#diagnostics service-info subcommands To edit an existing snapshot job Creating and Editing Snapshot JobsTo create a new snapshot job Following subcommands are available Related CLI Syntax to Edit an Existing Snapshot Job Common Pcap Filter Expressions Packet Capturing the Job UtilityPcap File Name Format Configuring Packet Capturing Using Filter Expressions in the CLI To enable, stop, and download packet captures Diagnostics Related CLI Syntax to Define Packet Capturing Settings Viewing Current Packet Capture Data Uploading Packet Capture Data To configure core image restart optionsCore Image Restart Options To view current packet capture statistics Related CLI Syntax to Manage Heartbeats and Monitoring Diagnostic Reporting HeartbeatsTo set daily heartbeats and/or Blue Coat monitoring Related CLI Syntax to Configure and View CPU Monitoring Diagnostic Reporting CPU MonitoringTo configure and view CPU monitoring Volume 9 Managing the Blue Coat SG Appliance Statistics Selecting the Graph Scale Viewing Traffic Distribution Statistics Traffic Mix About Bypassed Bytes Understanding Chart DataRefreshing the Data To view bandwidth usage or gain statistics About the Default Service StatisticsViewing Bandwidth Usage or Gain To view client and server byte statistics Viewing Client Byte and Server Byte Traffic DistributionViewing Traffic History Supported Proxy Types and Services Unsupported Proxy Types Viewing Protocol Statistics Viewing the ADN HistoryViewing Bandwidth Management Statistics To view client and server byte or bandwidth gain statistics SSL History Viewing CPU Utilization Viewing System StatisticsResources Statistics To view CPU utilization Viewing Concurrent Users To view concurrent users To view disk use statistics Viewing Disk Use StatisticsViewing Memory Use Statistics To view memory use statistics Viewing Data Allocation Statistics in RAM and on Disk To view data allocation statistics Contents Statistics Event Logging Statistics To view the event log To view failover statistics Failover StatisticsActive Sessions-Viewing Per-Connection Statistics About the Proxied Sessions Statistics Analyzing Proxied SessionsViewing Proxied Sessions To view proxied sessions Provided. See Viewing Sessions with Multiple Connections on Cache Hit Is unavailable if the content is non-cacheable or for Cifs Viewing Sessions with Multiple Connections Using the Tool TipsAbout MMS Streaming Connections Understanding the Tree View MMS About the Byte Totals What Is Not DisplayedFiltering the Display Viewing Html and XML Views of Proxied Sessions Data Analyzing Bypassed Connections Statistics To view bypassed connections Viewing Bypassed ConnectionsAbout the Bypassed Connection Statistics 14. Filter Drop-Down List Viewing Health Monitoring Statistics Viewing the Access LogViewing Html and XML Views of Bypassed Connections Data Viewing Health Check Statistics Using the CLI show Command to View Statistics Statistics Volume 9 Managing the Blue Coat SG Appliance Appendix a Glossary URL Appendix a Glossary Drtr Icmp Volume 9 Managing the Blue Coat SG Appliance MACH5 MIB NTP 100 Network Tunneling tab 102 103 104 Index 106 Snmp 108