108 Setting Thresholds and Drill-Downs
5.1. Setting Thresholds in Reports
The Threshold Editor lets you set threshold alerts on certain data in a
report. A threshold alert might notify you of call centers where the delay
in queue is approaching an unacceptable level or where all agents are
currently busy. When a threshold is reached or exceeded, a red or yellow
threshold alert is displayed in the report.
In a real-time report, the threshold alert notifies you immediately of an
unacceptable condition. In a historical report, the threshold alert
highlights areas in the report that were out of an expected performance
range over a period of time.
À To set thresholds in a report:
1. Open a report definition (.CMB) file.
2. Choose EditThresholds. Optionally, you can position the cursor
over a report component, hold down the right mouse button, and
choose Thresholds from the pop-up menu:
The mouse pointer changes to a cross hair (+). The report window is
maximized.
3. Click anywhere inside a report component (for example, inside a
graph or a grid). The Threshold Editor dialog box appears:
The Threshold Editor allows you to set thresholds for the data
attributes displayed in the report component (for example, Calls
Offered and Service Level). The Threshold Editor dialog box
displays the following information and options:

Attribute. This list displays each data attribute in the report

component for which you are setting thresholds.