Real-Time and Historical Templates 197
8. Template Reference
entsvc02_calls_status
Description
This template generates a real-time, stacked bar graph that displays the
number of calls on which agents are talking and the number of calls in
queue for selected enterprise services.
Database Table
Service_Real_Time
Data
Calls talking. The number of calls to the enterprise service on which
agents are currently talking.
Calls in queue. The number of calls to the enterprise service that are in
queue at each peripheral now.
Example