306 Glossary
Monitor mode
A Script Editor mode in which the number of routing requests that pass
through each connection of a script is shown on the screen. You can use
this mode to determine whether a script is behaving as expected.
NAA. See Next Available Agent.
Name. See Enterprise name.
NCP. See Network Control Point.
Network Control Point (NCP)
The process within the AT&T signaling network that sends routing
requests to a Customer Routing Point (CRP) such as the network
interface controller (NIC) within the Intelligent CallRouter.
Network ICR (NICR)
In a two-tier service bureau architecture, the ICR that receives route
requests from the carrier network and forward them to a Customer ICR
(CICR). A NICR usually contains only a small configuration that allows
it to directly route a subset of calls and dispatch the other requests to the
appropriate CICR. The NICR receives route responses from the CICRs
and forward them to the carrier network.
Network Interface Controller (NIC)
The computer and process within the ICR system that communicates
directly with the IXC’s signaling network. The NIC reads call routing
requests from the network and transfers them to the ICR’s Central
Controller. Subsequently, the NIC passes a routing label from the
Central Controller to the IXC signaling network.
Network trunk group
A group of trunks to which a routing client can direct calls. A peripheral
may divide its trunks into trunk groups differently than the routing client
does. Simple trunk groups describe the peripheral’s view of the trunks;
network trunk groups describe the routing client’s view of the trunks.
A network trunk group maps to one or more peripheral trunk groups.
Next Available Agent
A strategy for selecting an agent to handle a call. The strategy seeks to
maintain an equal load across skill groups or services.
NIC. See Network Interface Controller.
Node
An executable element within a script. A script consists of nodes,
connections, routing targets, and comments.
Also, a single computer within a network.