Adding Drill-Downs 65
3. Creating a Report
3. Click anywhere inside the “Peripheral Services Queue Delay Status”
report window. The DrillDown Editor appears. In this example, the
DrillDown Editor lists the corresponding real-time templates for
Routes:
Monitor ICR has rules that specify the groups of drill-down
templates that can be used in particular types of reports. Chapter 4,
“Reporting Basics,” provides a list of the drill-down rules and
defaults.
4. Click on the “routes02_call_status” template in the DrillDown
Editor. In this tutorial, you are setting a drill-down in order to view
additional call status data for the routes associated with a peripheral
service.
5. Click Apply to assign the drill-down template to the “Peripheral
Services Queue Delay Status” real-time graph. (Don’t close the
DrillDown Editor yet.)
You will be able to invoke the drill-down routes template for each
peripheral service in the graph. In other words, you can display a
separate drill-down report for each peripheral service listed in the graph.