84 Reporting Basics
defined in the ICR system. You can scroll down in the list to view
additional items.
You have several options for selecting items from this list:
To select a single item, click on it. To select more items, press the CTRL key and click on the items. To select a range of items, click on the first item in the range. Press
SHIFT and click on the last item in the range.
To select (or deselect) all items in the list, click the Select All
button.
4.3.4. Templates
The Templates tab contains the predefined real-time and historical
templates and any templates you created with the ICR Custom Screen
Builder. The templates you select here specify the type of report and the
types of data you want to view. For example, if you selected a peripheral
service as a report item, you could select the
“persvc01_queue_delay_status” template to view the call queue status
for that peripheral service.
Click on a template name in the list to select it. If necessary, use the
scroll bar to view additional templates. To select multiple templates
from one list, hold the CTRL key as you click on each template.
If you select a single template, such as a real-time graph, the report will
contain one real-time graph component. If you select multiple
templates, for example, two real-time graphs and a historical grid, the
report will contain all three components.
Reports can have up to ten components. In other words, you can select
up to ten templates to use in a single report. This allows you to mix and
match real-time and historical templates to create a report that displays
exactly the data you want to view.