228 Template Reference
Conference calls out average. The average time in seconds that the
agent spent in conference on agent-initiated calls during the interval.
This value includes hold time associated with the conference calls.
Conference calls out percent. The percentage of time that the agent
spent during the half-hour interval on agent-initiated conference
calls. This percentage includes hold time associated with the
conference calls. This value is measured against the total time the
agent was logged on during the interval.
Example