326 Index
Relative
date option, 88
time, 81
advantages of, 82
options, 81
Report(s), 86–101
arranging on screen, 92
changing background color, 103
components of, 88, 89
data
saving for export, 101
definition, 47, 59
deleting, 100
file contents, 87
modifying, 99
saving, 86
saving changes to, 100
examples, 44, 50–51
generation of, 75–85
layout, 56
number of components, 89
overview, 46
presentation mode, 91
printing, 96
resizing components, 91
single vs. multiple-component, 51
title box, 91
updating with data, 93
working with, 86
several, 92
Resizing report components, 90
Resume button, 72, 94
Retrieve button, 59, 72
Retrieving historical data, 93
Rockwell
Galaxy ACD, 32
Spectrum ACD, 32
Rockwell Galaxy
gate status report, 204, 216, 256,
268
hardware status report, 232
limitations, 35
software status report, 231
terminology, 34
Rockwell Spectrum
terminology, 34
Routes, 29
and peripheral targets, 30
templates, 268–81
routes01_queue_delay_status, 270
routes02_calls_status, 271
routes03_effect_of_aban_on_
servicelevel, 272
routes04_calls_trend_analysis, 273
routes05_calls_offered_half_pie, 274
routes06_serv_level_monitor_graph,
275
routes07_now_to5_grid, 276
routes11_calls_analysis_daywise, 278
routes12_calls_analysis_half_hour,
280
Routing
client, 30
label, 20, 30
and Post-Routing, 21
request, 20, 21
scripts, 22, 41
server, 21
Routing client, 21, 31
templates, 282
rtecli11_status_by_five_minutes, 282
—S—
Save
Settings
now option, 98
on exit option, 99
Workspace on Exit, 98
button, 72
Save Rows As dialog box, 101
Saving
drill-down reports, 115
reports, 86
Schedule Link, 31
Scheduled jobs
changing, 122
deleting, 123
Scheduling
print jobs, 118–22, 119
schimp01_name_time_numbers, 283
Scope options (for reports), 78
Screen refresh
enabling, 94
pausing, 93
Secondary routing decisions, 21
Select Report dialog box, 96
Service, 24
peripheral terminology, 33, 34
Service level
enterprise service, 199, 201, 203,
208, 209
peripheral service, 251, 253, 255,
257, 259, 261
route, 273, 275, 277, 278, 280
service array, 207
with abandoned calls
enterprise service, 198
peripheral service, 250
route, 272