Real-Time and Historical Templates 249
8. Template Reference
persvc02_calls_status
Description
This template generates a real-time, stacked bar graph that displays the
number of calls on which agents are talking and the number of calls in
queue for selected peripheral services.
Database Table
Service_Real_Time
Data
Calls talking. The number of calls to the peripheral service on which
agents are currently talking.
Calls in queue. The number of calls to the peripheral service that are in
queue at the peripheral now.
Example