Working with the Template Launcher 83
4. Reporting Basics
Advantages of Using Relative Dates
The Relative Dates option provides a unique advantage over entering
specific dates and times. When you use relative dates, you do not have to
edit the report definition to change the report dates and make them
current. Every time you bring up the report, you get data for the
specified period of time relative to the present date.
For example, if you created a report and specified “Last Week” as the
relative date, you could open the report on any day and automatically see
data for last week. You could have other reports that displayed data for
yesterday or for the last month. By using reports with different relative
dates, you can see daily activity as well as activity on a weekly,
monthly, or even yearly basis.
Show Date and Time Option
Click the “Show a date and time…” check box to display the date and
time range as a label in the report.
Hourly Boundaries
When you indicate an hourly boundary such as 10:00 in a historical
report, you get data for the 9:30 to 10:00 half-hour summary interval,
not for the 10:00 to 10:30 interval. Also, the ICR central database
provides half-hour summary data only for complete intervals. Half-hour
summary data for the 10:00 to 10:30 half-hour interval is not available
until 10:30.
4.3.3. Items
A selection list on the left side of Items tab displays specific names
based on the options you chose for Category and Scope. The header of
the selection list indicates the type of items in the list. The following
example shows an example of a Peripheral Skill Groups selection list:
Choose the specific names of the services, skill groups, peripherals,
trunk groups, etc., that are going to be the subject of the report. This list
is obtained from the ICR central database. It shows the items as they are