Real-Time and Historical Templates 247
8. Template Reference
perskg10_forecast_agents_status_grid
Description
This template generates a real-time grid that shows the actual agents
signed on versus those forecasted. For the schedule import portion of
this report (scheduled and required agents), you need the optional
GEOTELSchedule Import feature.
Database Table
Skill_Group_Real_Time
Schedule_Import_Real_Time
Data
Agents logged in. The number of agents currently logged in to the
peripheral skill group.
Required agents. The forecasted value for the number of agents needed
for this peripheral skill group (value is imported from a third-party
workforce management system).
Scheduled agents. The number of agents scheduled (value is imported
from a third-party workforce management system).
Example