68 Creating a Report
For example, say that the first thing you want to see at the start of the
workday is a real-time report on call queue delays for a certain group of
peripheral services. You can easily set up Monitor ICR to display this
report at startup.
Note: Only saved report definitions (.CMB files) can be displayed at startup.
À To set up Monitor ICR for automatic report display:
1. Open the TUTOR.CMB report.
2. Choose Edit→Shuffle Mode and adjust the report to appear the way
you want it displayed at startup. (For example, you may want to
enlarge the real-time graph in the report.)
3. When you are satisfied with the appearance of the report, choose
Edit→Shuffle Mode again to disable shuffle mode.
4. Choose Options→Save Settings Now. This saves t he current screen
settings and component positions.
Note: Make sure that Options→Save Settings on Exit is not selected when you
exit from Monitor ICR; otherwise, the settings you have saved will be
overwritten.
À To test the startup settings:
Choose File→Exit to end the current Monitor ICR session. Then
double-click on the Monitor ICR icon to restart the application. The
report is displayed automatically.
À To return to default displ ay mode:
1. Start Monitor ICR.
2. Choose File→Close to close the TUTOR.CMB report.
3. Choose Options→Save Settings Now.
4. Ensure that Options→Save Settings on Exit is deselected when you
exit from Monitor ICR.
The report you created in this chapter used some of the major features of
Monitor ICR. However, Monitor ICR has other features that can help
you manage your call center enterprise data.
See also:
Chapter 4, “Reporting Basics,” provides more details on the Monitor
ICR interface and several other reporting and monitoring features.