94 Reporting Basics
You might also want to pause screen refreshing while you are working
with the Definition Editor, the Threshold Editor, or the DrillDown
Editor. This ensures that the function you are working with (for
example, the Definition Editor) is not interrupted by the real-time
refreshing of the screen.
To pause the real-time refreshing of the screen, click the Pause button in
the Monitor ICR tool bar. To enable the real-time refreshing of the
screen, click the Resume button.
See also:
For more information on the Threshold Editor and the DrillDown Editor,
see Chapter 4, “Setting Thresholds and Drill-Downs.”
4.5. Reconnecting to the Central Database
If the Admin Workstation loses its connection to the ICR central
database or the Distributor AW’s local database, a dialog box appears on
the screen to inform you that the connection has been lost. If this
happens, choose File→Reconnect to reestablish the Admin
Workstation’s connection to the ICR central or Distributor AW local
database. At all other times, the Reconnect option is not available.
The Admin Workstation can lose its connection to the central or local
database if there are problems with the network or with the central
controller CallRouter or Logger. The Reconnect option allows you to
quickly connect to the databases without having to restart Monitor ICR.
4.6. Printer Setup
Before you print reports with Monitor ICR, check to see which printer
you are using. You may want to use a special printer for Monitor ICR
reports such as a high-resolution or color printer.
In addition, you should set up the printer (through Monitor ICR) to use
landscape paper orientation rather than portrait orientation. Although
you can use portrait paper orientation to print reports, reports with
several columns of data may not fit properly on the pages.
When you use landscape printing, Monitor ICR repeats titles and dates
on each page and inserts page breaks where appropriate. Often, several
pages are required to print lengthy, grid-style historical reports.
Graph-style reports typically require only one page; however, you
should still use landscape orientation to print graphs. This ensures that
even wide graphs print properly. In general, landscape paper orientation
provides a more consistent and neater format than portrait orientation.
Note: Once you make these changes to the printer setup, they are in effect for
every report generated in Monitor ICR (until you change the settings
again).