Setting Thresholds in Reports 109
5. Setting Thresholds
Relation. This option toggles to the >= or <= relations by
clicking on the down-arrows. These relations specify how the
data attribute will be evaluated against the threshold values. In
the Threshold Editor screen example, >= specifies that if the
daily count of Calls Offered equals or exceeds 600, then a
yellow threshold alert will appear in the report. A red threshold
alert will appear if the daily count of Calls Offered equals or
exceeds 700. The <= relation is used to trigger threshold alerts
when a value equals or falls below the threshold value.
Threshold (yellow). This field is for the first level threshold
value. The value you place in this field will trigger a first level
yellow threshold alert. The first level warning is intended to
inform you that the value for that attribute is approaching an
unacceptable level.
Threshold (red). This field is for the second level threshold
value. The value you place in this f ield will trigger the second
level red threshold alert. This alert indicates a more serious
condition.
4. Set thresholds for the data attributes by toggling the relations and
entering threshold values. You can press TAB to move from field to
field.
Note: Service Level thresholds must be entered in decimal format,
(for example, 0.80 to indicate 80 percent, 0.90 to indicate 90
percent).
5. Click Apply to apply the thresholds to the report component. The
thresholds are enabled as soon as you click on Apply.
6. Click Done when you are finished setting thresholds in the report.
The thresholds apply to all the subjects in the report component. For
example, if you had a Queue Delay Status report for three peripheral
services, and you set thresholds on the Average Delay in Queue, those
thresholds would apply to all three peripheral services in the report.
5.1.1. Setting Thresholds in Multiple-Component Reports
If you want to set thresholds in another component of the report, click
the Next button in the Threshold Editor dialog box. The dialog box
displays the data attributes for the currently selected report component.
You can move through several report components in this manner, setting
thresholds for each as you continue. Similarly, you can return to the
previous report component by clicking on the Previous button.