138 Available Data
GEOTEL
ICR Aspect
CallCenter Lucent DEFINITY ECS Nortel Meridian
Talking
Other Talking Inside
Supervisor Line
MSG1
HELP1
AUX IN/OUT
ACW IN/OUT DN IN
DNOUT
DNOHOLD
DNIHOLD
ACDH/DNO
ACDH/DNI
NRDY/DNO
NRDY/DNI
NRDY/DNOH
NRDY/DNIH
ACDH/DNOH2
ACDH/DNIH2
Work Ready Wrap-up ACW
DACW Not Ready
Work Not
Ready N.A. N.A. N.A.
Busy Other MSG3OTHER Not Avail
Reserved RSVD N.A. RESERVE
Hold HOLD N.A. N.A.
1 On ACDs using the Aspect Event Link, these additional states map to Talking
Other.
2 Agents in these states are counted as Talking Other if the DN line was the last
line active.
3 On ACDs that are not using the Aspect Event Link, the MSG state maps to
Busy Other.