Cisco Systems ICM Software Version 4.5 4.3.2. Date and Time

80 Reporting Basics
A business entity may represent a division within a large corporation or
a single customer within a service bureau. By default, the ICR enterprise
consists of only one business entity. If you enable partitioning, you can
define multiple business entities.
If you have only one entry under Select Business Entity, you need not
make a selection. Otherwise, select a business entity from the list.
4.3.2. Date and Time
For historical reports, choose the type of date and time you want to use
in the report:
Absolute Dates
Absolute dates allow you to enter an exact period of time with From and
To dates and times. Choose this option if you want the report to display
data from a specific time period (for example, from January 18, 1999 to
January 21, 1999).
The default From and To dates and times are from the present date at
12:00 AM (midnight) to 11:59 PM. These defaults provide data up to the
present time.