Cisco Systems ICM Software Version 4.5 To select more than one item, hold down the CTRL key as you click, To select a range of items, click the first item in the range, press, To select and deselect all items in the list, click the Select All

54 Creating a Report
2. In the From field, click on the down-arrow. A calendar appears:
3. Double-click on a day (three or more days ago). A date is entered in
the From field.
4. For this tutorial, do not change the To field. The default setting will
provide data up to the present day.
5. Enter 8:00 in the From time field by highlighting the first two digits
and incrementing the time using the up-arrow.
6. Leave the To time set to the default (11:59 PM). This provides data
up to the current time.
7. Click on the “Show a date and time label…” option to indicate that
you want to show the dates and times as a separate component in the
report. Your dates and times should appear similar to the following:
You can now choose the specific parts of the call center enterprise
that the report will cover.
À Choose the specific Items on which to report:
In the Items tab, click on two or more peripheral services from the
selection list. This specifies that you want data for these specific
peripheral services.
 To select more than one item, hold down the CTRL key as you click
on each item.
 To select a range of items, click the first item in the range, press
SHIFT, and click on the last item in the range.
 To select and deselect all items in the list, click the Select All
button.