viii Contents
entskg09_normalized_agt_state........................................................... 195
entsvc01_queue_delay_status ............................................................. 196
entsvc02_calls_status........................................................................... 197
entsvc03_effect_of_aban_on_servicelevel........................................... 198
entsvc04_calls_trend_analysis............................................................. 199
entsvc05_calls_offered_half_pie .......................................................... 200
entsvc06_serv_level_monitor_graph.................................................... 201
entsvc07_now_to5_grid........................................................................ 202
entsvc08_gate_realtime_status_grid.................................................... 204
entsvc09_svc_array_now_to5_grid ...................................................... 206
entsvc11_calls_analysis_daywise ........................................................ 208
entsvc12_calls_analysis_half_hour ...................................................... 209
entsvc13_calls_offered_daywise_graph............................................... 211
entsvc14_calls_handled_daywise_graph ............................................. 212
entsvc15_calls_abandoned_daywise_graph........................................ 213
entsvc16_calls_history_daywise_graph ............................................... 214
entsvc17_calls_offered_half_hour........................................................ 215
entsvc18_gate_half_hourly_status_grid ............................................... 216
nettrk01_status_grid ............................................................................. 218
nettrk02_grid_last_half_hour ................................................................ 219
nettrk12_grid_half_hour........................................................................ 220
peragt01_agent_status_by_position..................................................... 221
peragt02_agent_status_by_skillgroup.................................................. 222
peragt03_logout_status_by_agent ....................................................... 223
peragt04_daily_agent_activity .............................................................. 224
peragt05_agent_daily_perf................................................................... 226
peragt06_daily_agent_detail................................................................. 229
periph01_peripheral_status_report....................................................... 230
periph02_galaxy_software_status ........................................................ 231
periph03_galaxy_hardware_status....................................................... 232
perskg01_status_#_graph .................................................................... 233
perskg02_status_grid............................................................................ 234
perskg03_status_%_graph................................................................... 236
perskg04_status_grid_to5 .................................................................... 237
perskg05_utilization_graph................................................................... 239
perskg06_halfhour_aht_grid................................................................. 240
perskg07_daily_aht_grid....................................................................... 242
perskg08_halfhour_perform_grid.......................................................... 244
perskg09_normalized_agt_state........................................................... 246
perskg10_forecast_agents_status_grid................................................ 247
persvc01_queue_delay_status............................................................. 248
persvc02_calls_status........................................................................... 249
persvc03_effect_of_aban_on_servicelevel .......................................... 250
persvc04_calls_trend_analysis............................................................. 251
persvc05_calls_offered_half_pie .......................................................... 252
persvc06_serv_level_monitor_graph.................................................... 253
persvc07_now_to5_grid........................................................................ 254
persvc08_gate_realtime_status_grid.................................................... 256
persvc09_forecast_aht_offer_grid ........................................................ 258
persvc11_calls_analysis_daywise........................................................ 259