304 Glossary
Job Scheduler
A tool that allows you to set up specific commands to be executed
automatically at given dates and times. You can schedule a command to
execute once, on several speci fic days, or regularly on a weekl y or
monthly schedule.
Key
An entry in a database index. Each key in the index corresponds to a
table row and is composed of specific column values from that row.
LAA. See Longest Available Agent.
Label
A value that the ICR returns to a routing client. The routing client maps
the label to either an announcement or a trunk group and DNIS value.
The routing client then either plays the announcement or delivers the call
to the specified trunk group along with the DNIS value.
LAN. See Local Area Network.
LEC. See Local Exchange Carrier.
Local Area Network (LAN)
The connection of several computers within a building, usually using
dedicated lines.
Local Central Office
The switching office of the local telephone company. The local central
office receives calls from within the local area and either routes them
locally or passes them to an interexchange carrier (IXC). On the
receiving end, the local central office receives calls that originated in
other areas from the IXC.
A Local CO trunk type connects a call center directly with the local
phone company’s central office.
Local database
A database on the Admin Workstation that contains information copied
from the central database. The local database also contains real-time data
on the status of the call center enterprise.
Local Exchange Carrier (LEC)
The local phone company responsible for delivering calls within a local
area.
Log file
A file used to store messages from processes within the ICR system. The
ICR process-related log files are stored in the logfiles subdirectory under
the component directory.