Real-Time and Historical Templates 173
8. Template Reference
agtskg03_logout_status_by_skillgroup
Description
This template generates a historical grid report that details logon and
logout status for the individual agents in a particular skill group.
Database Table
Agent_Logout
Data
Skill group. The name of the skill group to which these agents are
associated.
Agent name. The first and last name of the agent.
Agent enterprise name. The last name and first initial of the agent and
the peripheral with which the agent is associated.
Logon duration. The time that the agent spent logged on.
Logout date and time. The ICR central controller date and time that the
agent logged out.
Reason. A code received from the peripheral that indicates the reason
for the agent’s last state change.
Example