Contents xi
Contents
Tables
Table 1: Aspect, Lucent, and Nortel—ICR Terminology Mapping ......................33
Table 2: Rockwell and Siemens—ICR Terminology Mapping ............................34
Table 3: Alcatel, NEC, and Ericsson—ICR Terminology Mapping .....................34
Table 4: Features Not Supported for Specific Peripherals.................................. 35
Table 5: Agent Report Types ..............................................................................43
Table 6: Monitor ICR Toolbar.............................................................................. 72
Table 7: Default ICR Subdirectories....................................................................87
Table 8: File Format Options.............................................................................102
Table 9: Drill-Down Hierarchy ...........................................................................111
Table 10: Agent States and Time Allocations ...................................................135
Table 11: Agent State Terminology—Aspect, Lucent, and Nortel ....................137
Table 12: Agent State Terminology—Rockwell and Siemens ..........................139
Table 13: Agent State Terminology—Alcatel, NEC, and Ericsson....................140