Web View 47
2. Admin Workstation

Report definition. A report definition is a file that specifies the

templates the report uses to retrieve data. The report definition also
specifies other values that the report includes (for example, dates
and times, particular services, skill groups, etc.). Report definitions
are saved as files with .CMB extensions in the subdirectories of the
icr\aw\custname\custom directory. They can be displayed at any
time in Monitor ICR.
2.5. Web View
GEOTELWeb View is the web-based reporting and script monitoring
tool of the ICR. You can install Web View on an Admin Workstation to
make it a web server in your corporate intranet. Other computers with
access to the web can use the GEOTELWeb View Server to generate
ICR reports and monitor call routing scripts in real-time. Figure 13
shows an example of the type of Web View report that can be displayed
in a web browser:
Figure 13: Web View Report
The URL for the Web View internal web site address depends on the
name of the Distributor AW machine where the server component is
installed. See your network administrator for more information.
WebView currently supports Microsoft® Internet Explorer version 4.0 or
Netscape Navigator versions 3.0 or higher. The Web View on-line help
provides instructions on generating web-based reports.
See also:
For details on using and installing Web View, refer to the GEOTELWeb
View Administrator Guide.